Reviews (5,690)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
Refine
-
By rating
The app is very useful and clean. My only concern is that there is no way to get the lead's phone number when the chat is started (at least I don't know how to, if possible).
very nice needs some support for Arabic language only some letters does not show in the mobile app while chatting but overall great
Hello Bon-pharma, thank you very much for your 5 star review and feedback! We are working on fixing the issue with Arabic translations, as we have seen some instances of that not working the best. Thank you for mentioning it!
Hoping Shopify Chat leads to more sales for you, and thank you again for installing the app.
Warmest regards,
Veronica N.
Ping Support
Good, i just found this out.
Atende as expectativas, fácil identificação de conversas. de fácil utilização e configuração, fácil entendimento.
La aplicación es muy útil y practica. optimiza tiempo y la acción de buscar en varias aplicaciones ................................................................................................................
Sympa, intéractif et rapide. Pour l'instant je ne suis pas déçu de l'application. sUR DU LONG TERME JE METTRAIS UN NOUVEL AVIS
Muito Bom mesmo, só preciso traduzir para português. Então estou gostando muito e espero que realmente vá atender minhas expectativas.
Hello LedShip, thank you for the 5 star review!
Shopify chat will appear as the same language as your theme. If it is not a supported language it will default to english. I'm glad to hear that you like the app so far. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
love the simplicity of the app. Interface and interconnectivity are extremely good. and this helps me a lot.
es muy buena y muy simple, la recomiendo mucho. Los invito a probarla, ya van a ver que sera muy útil si la necesitan.
Good APP. There are suggestion that I can read the picture on inbox from facebook or meta. Please show the picture in Inbox, thanks.
Hey there, ecowitt! Thanks for taking the time to leave a review for Shopify Inbox! Your suggestion of having an image attached to messages coming in from Facebook/Meta is a great one, and one I'll absolutely swing by our product development team so they can consider implementing that feature in the future. Thanks so much for the feedback! If you need any further assistance, just let us know! -Imogen, Shopify Support.