Reviews (6,083)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

October 1, 2020

100 % recommended. This app is very helpful to communicate with your buyers. Easy to use, has not given me any issues.

EPHORYS
United States
5 months using the app
Shopify replied October 5, 2020

Hello EPHORYS, thank you so much for 5 stars! We are thrilled you are finding the app is helpful for communicating with your buyers. Hoping this leads to more conversions and success for you.

All the best,
Veronica N.
Ping Support

December 15, 2023

Easy to use and perfect easy UI to assist in all functions.

Go Booze
Australia
5 months using the app
Edited August 1, 2022

Shopify Inbox is wonderful its easy to download and use. Also it keeps you in constant contact with your clients. Thanks for making my life as a store owner easy. From: Carma's Boutique LLC
https://carmasboutiquellc.com

Carma's Boutique LLC
United States
5 months using the app
January 22, 2024

Thank you for having this.

Jolly V’s Creative Curation
United States
5 months using the app
September 20, 2022

Easier than Gorgias the high cost soltuion. it was on my phone and even creates automated email to remind me of conversations that I may have missed. Don't always look for the expensive solutions

MyOcean ™
Bahamas
5 months using the app
April 2, 2022

Honnêtement, je ne pensais jamais que les gens utiliseraient le tchat pour me contacter, mais c'est un des plug-ins qui me donne le plus de ventes ! C'est un must, et c'est gratuit en plus.

L'échoppe de pêche
Canada
5 months using the app
May 12, 2022

gj!! I love everything about this exclusive feature..? :D :D :D :D :D :D :D :D :D :D :D :D :D :D Give me amazon.com x 1 billion. would love to put my store on youtube and amazon and apple music1!!!

Jonathan Oliveira Music Merch.
United States
5 months using the app
September 4, 2022

Works great.. we are happy.. also nice with the prewritten questions and answers. Made life a little bit easier for us.

Danam Antik
Denmark
5 months using the app
January 16, 2024

The order number was at the side. That was great!

Oreck
United States
5 months using the app
March 10, 2022

Great app to communicate with the customers with real-time and automated messages being the top-rated feature.

PETOLY.in
India
5 months using the app