Reviews (5,699)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Buenas muy util
Shopify Inbox is great and it keeps shop owners in communication to answer questions from a customer
Só os avisos de mensagens que estão chegando atrasados, mas fora isso é um aplicativo muito bom. Gosti
It helps me put all the responses in one place which saves me time and money. I love being able to reply to everyone in one place.
Recently installed this - So far so good! A great way to answer some FAQ's quickly and the app works well so we can rely promptly.
Tenho tido um bom aproveitamento com o app pois os clientes sempre usam esse canal de comunicação para manter contato.
Really works just like it should. Easy to respond, customizable, and obviously perfectly integrated into Shopify.
simple
it's nice to have immediate and direct contact with customers. I believe that it is way easier for them to communicate as well
I just downloaded this to try out but had a few ideas how it could be better. I realize it's a very new app. We're not going to use it in our shop for these reasons though we will be checking back to see if/when these options are made available later.
1. There isn't an option that allows you to just show the chat symbol without pulling up the chat. We don't want our website to be too invasive with popups so we'd only like the chat to show up if they click on the chat symbol.
2. There wasn't any option to customize the initial message it sends out automatically.
3. It would be nice to be able to upload our own profile pictures when they're chatting with us so that it seems more personal.