Reviews (6,140)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

November 1, 2023

Its been working a lot better lately..ty

Naturally Canada
Canada
Over 3 years using the app
February 22, 2022

Shopify Inbox has simplified my interactions with customers. My email inbox is no longer cluttered with email chains from customers. And I'm getting many more inquiries now. I love the way that the Inbox shows what a customer has in their shopping cart. And I've been impressed with the automation that allows simple inquiries about shipping status to be automatically handled without any need for ...

KVgear
United States
3 months using the app
June 24, 2022

Capire cosa rende felici i clienti è una parte fondamentale della gestione di un negozio. Sebbene ci siano molti fattori da considerare, uno dei più importanti è il giusto posizionamento di mercato per il tuo negozio. Quando si vendono prodotti generici relativamente economici, i clienti hanno aspettative di servizio diverse rispetto a quando acquistano prodotti personalizzati costosi, quindi è ...

DUNTERY IT
China
3 months using the app
October 31, 2023

Great to have this chat option on our Shopify site.

Mountain Motos
United States
3 months using the app
March 6, 2024

is good

ZenrichShopWorld
United States
3 months using the app
February 13, 2022

It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?

SpeTool
China
3 months using the app
Shopify replied February 22, 2022

Thank you for writing your review and for sharing your feedback with us here. The Shopify Inbox app can be downloaded and used on iOS and Android devices, so you would not be ...

September 20, 2022

I was in the market for an app exactly like this and am so glad I discovered the shopify version. It functions exactly how I'd like it to and sends messages straight to my phone which is great

CassidyMade
United States
3 months using the app
October 13, 2023

Kullanışlı

BOUTIQIUE
Türkiye
3 months using the app
January 26, 2024

So help ful

VLOGO
Pakistan
3 months using the app
February 11, 2022

I like the app because it helps me communicate with customers quickly which in turns increases sales. I also like that you can assign a team member to answer the chat.

Bits 'n Pieces Quilt Shop
United States
3 months using the app
Shopify replied February 22, 2022

Thank you so much for taking time to write this review, I am glad the app is working well for you! -Ivy, Shopify Support