Reviews (5,701)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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I used this app to help with communication with my customers. Its a very great app to use for great communication.
Application efficace et bien faite !
great app
Best chat App ever! i really like the fact that all the client info are connect to the app.It make the experience very good and optimize your time when your are assisting a client since you already have all the details. Love it
I have been looking for something that is easy to use and effective. This ticks all the requirements I was looking for.
Hello My Little Sparkles,
Thank you very much for your review and feedback! We are super pleased you find the app easy to use and effective, this was definitely one of our goals for busy merchants.
Keep the channel and Shopify Ping app up to date so you always have access to the latest features we are always developing and releasing.
All the best to your success!
Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Now I don't need another app for my online chat. It's easy to set up quick/automated replies. Also has easy customizable options to match your store.
Great overview! LOVE it!!! Use it as an app but alson on the computer. Me and my coworker collects all answers here which helps us know who has answered!
Estou gostando muito, começando agora mas já gosto de poder responder pelo celular de onde eu estiver.
The ONLY APP I pay for in our 16 year old online shop, it's a fantastic app and easy to log in and be active or offline, you can even message all the ones you missed while sleeping right from the chat screen, on any computer you have or phone. The people who ask questions are interested in buying, this gives you the opp to guide them to the checkout full of answers to their questions. Best App ever!
Would be even more helpful if we can connect to other apps such as what's app and emails. It's simple and easy to use.
Hey there, Glamour Us. Thanks for taking the time to leave us a review for Shopify Inbox. Being able to integrate other communication apps like WhatsApp or your email would be great to allow for a one-stop solution for all of your business communications. I'll be sure to pass this piece of feedback along to our Inbox Team, so they can look into adding this in a future update. Thanks again! -Imogen, Shopify Support