Reviews (5,701)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Shopify Inbox has served us very well over the years, however I would like to disable the recently introduced CATCHPA on the Inbox Chat. I do not believe this feature is serving us well. It reduces considerably the number of opportunistic chats that are taking place. Our potential customers do not want to jump through hoops to chat with us. Just add this option to the settings. In the meantime I am tempted to look for something else to replace Inbox.
Thank you for sharing your feedback. I'm happy to hear that you have been enjoying the app over the years. To provide some context, reCAPTCHA helps analyze the behavior of visitors to your online store to block spam from bots. However, you can disable reCAPTCHA on your store by following this guide: https://shopify.link/2drP. Rest assured, I have shared your feedback with our developers as we're always looking for ways to improve the app. -Mac, Shopify Support
Tolle App um mit meinen Kunden zu kommunizieren, ich kann Inbox sehr weiterempfehlen. Passt super zu mit
parfaiteeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Kjempe bra :)
自動返信を用意している質問でお客様のお知りになりたいことがすぐにお答えできていることが管理ページから見ることができ、
運営側の業務軽減にもつながりますし、世界中にいらっしゃるお客様にとっても時差関係なく気軽にお問い合わせ頂けるので助かっています。
Love this feature!
Shopify's Inbox app is very clean, straightforward and does what it should! I am pleased with it so far.
This really helps us to be connected with our customers at any time of the day! Our customers seem to like it as well.
It's extremely helpful. You can send the product link to the customer, adds pics to the chat, and more. It's great.
Hello Slayyed Hair and Beauty, thank you very much for your review and feedback! I'm very pleased you are finding Shopify Chat and Shopify Ping helpful.
We are always working and adding new features, so be sure to keep your Shopify Ping app updated to enjoy those!
Hope that helps! Get in touch if you need anything else.
Best regards,
Veronica N.
Senior Support Specialist - Ping
A must have app for your store. Pretty helpful.