Reviews (5,701)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]
Thank you for taking the time and sharing this review. We understand that you'd like to see further improvements for Shopify Inbox, such as being able to share screenshots or images and to resume the chat when customers reconnect, and we also appreciate you for letting us know that the integration page isn't working properly. We will be happy to share your feedback and suggestions with our development team. Cheers! -Elias, Shopify Support
Quick and intuitive. 5+
I find that Shopify inbox is a great app.It is very helpful. It is affordable and makes life easy even for beginners like myself. I am very grateful as I am still working on a budget and appreciate that Shopify inbox is free. Thank you.
Very user friendly
We are missing the option for data on the inbox
Easy enough to use but when having a conversation with a customer my messages apparently go to them through email, according to a customer. This isn't good because it makes communication difficult for my customers who are having small chat.
Genial esto ayuda a resolver problemas y dudas con los clientes y aumentan las posibilidades de vender
Hello Speed Light Mundo, thank you for taking the time to write a review!
We hope that Shopify Chat is meeting your needs in helping support your business and reaching your customers. If you ever have any questions, please contact us directly at ping@shopify.com and we would be happy to help.
Wishing you great success!
Warm regards,
Ruby C.
Senior Support Specialist - Ping
Great app
After moving to Shopify Inbox our customer interaction speed and satisfaction has gone up. So easy to share the products details and help customers choose the right products. Well done.
great because it is amazing scince it hels me with all my work load
it works well