Reviews (5,701)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Very easy to set up and use. Never had a website and with the help of shopify got it up and running. Fast
Easy to contact customers. It's worth it. Probably one of the best apps to use for Shopify as this can be connected to social media too.
Great so far, easy to setup and use. Like the integration with order fulfilment detail. But don't like the 100 char minimum in the review field!
Hello Bean & Grain, thank you for your review and feedback! This kind of information really helps us to improve the app and make it better for all merchants.
Glad you are finding it easy to use. Keep the app updated as we will be releasing a lot of new features soon.
All the best to your success!
Warm regards,
Veronica N.
Ping Support
Es funcional para lo que se necesita. Solo que de repente con las actualizaciones del telefono se desconcecta el chat y puedo contestar hasta que veo la indicación de mensaje por el correo
Sumamente util para consultar de clientes que estan con dudas antes de terminar la venta.
Ayuda a cerrar ventas
Helps Alot connecting with customers
Sehr gute App!
Ich bin sehr zufrieden:)
ist übersichtlich und leicht zu bedienen. die automatische Antwort Option finde ich super, ist sehr praktisch wenn ich mal nicht online bin oder nicht sofort antworten kann. :)
I liked this app to communicate with customers on my store. I did miss one contact, they left a message but I was not notified by email at all. I only saw it weeks later when I was logged in. I've since set my phone not to put this app to sleep so that might help. Otherwise its seems to work well.
Works well but the instant answers need to allow you to link pages and products.
Guter Anlaufpunkt für Kunden :) Kommen viele Anfragen darüber rein. Noch besser wäre es wenn man noch mehr automatische Nachrichten nutzen könnte.