Reviews (5,705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
Refine
-
By rating
still learning but I love the tools provided. Great service and tutorials on the web to help get you started as well as answer any questions you may have as a new business owner.
Hello Ratchet and Righteous, thanks for leaving a thoughtful 5-star review!
We're so glad that you are loving Shopify chat so far! It is a great tool that will help you convert visitors to your storefront to sales. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
This is WAY better than I thought it would be; it's on par with a full-feature chat app for what it does--the chat is great, and the limited feature set is also very helpful. Unlike paid chat apps, though, this does not tie in with a knowledge base or create tickets. But I don't use those much, so this is working great for me. One thing--I don't have any shipping, so I wish I could rephrase the option to 'track my order'.
Thank you so much for writing your review and I'm delighted to hear that you've enjoyed using Shopify Inbox thus far. In terms of being able to amend the "track my order" text, I can see why you'd appreciate this option if you don't offer any shipping and I'll be sure to pass this feedback onto our development team. -Victor, Shopify Support
WORKS GREAT FOR ME RECOMMEND TO ANYONE
EASY TO USE AND VERY HELPFUL FOR A FREE APP WORKS VERY VERY GREAT YOU
GO GET IT
Good
needs to include all other chats FB, Apple, Twitter, etc
Thank you for your review and feedback! -Emily, Shopify Support
Pas de souci a recevoir les messages de visiteurs. contente de la fonction de personnalisation des messages pre definis. satisfaite dans l'ensemble.
I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!
Thank you for taking the time and sharing this review! We're delighted to hear how Shopify Inbox is supporting your daily interactions with customers and we'd be happy to share the feedback on improving the UX, optimizing the response times, and adding more chat tools with our development team. Thanks again for choosing Shopify Inbox. Cheers! -Elias, Shopify Support
Great free app by Shopify. Really efficient and integrates brilliantly with Shopify itself. Recommend for all ecomm stores
Llevo 3 meses usando esta app va bastante bien y cumple su función solo acotar que el tema de notificaciones si falla un poco, porque a veces me notifica y otras veces no, yo creo que si pudieran arreglar este pequeño bug le daría 5 estrellas a la app.
We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.