Reviews (5,705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.
cool
muy buena aplicacion
i love the site but need more understanding why customers not buying but lots of traffic on website.
Hello My Sexy Black Boutique, Thank you for the five-star review!
So glad that you love the app so far. Shopify Chat is a great tool that can help in converting traffic. Here is a great article on the Shopify Blog on how to make the most out of our chat feature: https://www.shopify.ca/blog/shopify-chat.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
the best FREE chat app.. I cannot believe this is a free chat.. thank you very much for creating this app.
It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.
Hey, there. Thanks so much for taking the time to leave your feedback here; I can definitely see how a search function would be helpful within the Shopify Inbox app. I'll be sure to pass that onto our developers for consideration. Thank you! - Brie, Shopify Support
tres bonne application Merci
Add new features. the interface is more friendly now. It can do basic communication. hope to see more helpful and interesting features in the future. UPDATED if the app can add a search chat feature, that would be more helpful. UPDATED please improve to seeing videos from FB messenger attachment. UPDATED: The customer cannot share images and videos until now. Hope this feature comes up soon. Thank you
Hey, there! Thank you for taking the time to leave a review. I can definitely understand how useful those features would be for your business; I'll be sure to pass those on to our development team to consider for future updates. Thank you! - Brie, Shopify Support
Our repeat customers buy 2-3 times a year a few months between sales. I work hard to stay connected, and this app gives them an easy way to connect with me in the in-between times. I just started using it but that seems to be the way it's working for me so far.
Nice app! I have just started my first ever side hustle, so I'm kinda newbie in this type of thing, still this app provides me with everything I might yet imagine :)))