Reviews (5,709)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.

October 6, 2023

Sehr gutes Tool mit dem man schnell mit Kunden kommunizieren kann. Bietet Deinem Onlineauftritt auf jeden Fall ein Plus!!

Rohrverbinder Onlineshop
Germany
About 1 month using the app
June 2, 2022

App Muito legal.....................................................................................

Megaboxshop
Brazil
About 1 month using the app
March 20, 2024

very good this tool

Roberto Rossi
Romania
12 days using the app
January 19, 2024

Very good

China Waala
United Kingdom
About 1 month using the app
October 27, 2023

Nice app

wonder home decore
India
About 1 month using the app
November 30, 2022

gooood..............................................................................................

CLAWS MARKET
Morocco
About 1 month using the app
January 17, 2024

Excellent, I recommend

Handmade Crafts
Canada
About 1 month using the app
April 17, 2024

超级好的,非常方便。好使用,让我们更方便的和客户沟通了。

Asparkii Candle
China
3 days using the app
December 13, 2020

This is trash. Magically dropped off the store. Tried to reinstall, doesn't work. chat link takes you to a page asking you to load the app. What a load of sh1t.

MEINDL AUSTRALIA
Australia
About 1 month using the app
Shopify replied December 14, 2020

Hello Meindl Australia, thank you very much for letting us know the app was not working for you.

I will follow up with a direct email to you and see if we can work together on this issue. I'm not sure what you mean by it dropping off the store, so hopefully you can provide some more details so I can troubleshoot for you. Thank you!

Best regards,
Veronica N.
Senior Support Specialist - Ping

October 26, 2022

to talk to customers and i love it, wold love to hear sound though to make it easy for me to know when i get the messages

Bizushoes
United States
About 1 month using the app
Shopify replied October 28, 2022

Thank you so much for taking the time and writing this review. We're delighted to hear that you're enjoying our app! If you're using a desktop, then you can enable desktop notifications (https://bit.ly/37W2VGK). If you need any assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support