Reviews (5,709)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Excellent service
Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.
Works well enough, I get a few customers preferring to chat with me rather than use a contact form so it serves its purpose. Use this with the app on Android and again all works as expected.
great so far
amazing app and great features. keep it up shopify! I would definitely recommend this app to all shopify store owners
Atendeu perfeitamente ao que precisávamos, a exemplo de delegar assuntos para setores e etc..
muy buena
It's really great, convenient, and easy to use. No extra setup.
We are not using the app to the full extent but will be setting it up shortly to take a full advantage the software. We can eliminate the other companies we are currently using - THANK YOU for making this part of our website monthly fee Is there a way for us to see or be notified when a customer is on our website as we see with the Tidio app?
Thank you for writing your review and I'm delighted to hear that Shopify Inbox has been a useful tool for you and your business! We appreciate you taking the time to reach out.
In terms of being notified when a customer is visiting the site, this is not a current feature but I will be sure to pass your suggestion onto our development. One thing you can do with Inbox is see which page the customer was viewing when they first message you, which appears at the top of the conversation window. -Victor, Shopify Support
Good app, very easy to use and install. the good part is mobile app is also available. I can also assign chats to different team members