Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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Facile à utiliser et à personnaliser. L'application mobile fonctionne également très bien. Et gratuite ! Franchement géniale.
The app has helped connect with customers who would like to engage with our business to help them make a purchasing decision.
The app works really well and is super simple to set up. It's very nice that it sends notifications to your phone and computer. I was hesitant about adding a chat feature to our store, as I thought there would need to be someone manning it at all times of the day. However, you can set up available hours and if a message is received outside these hours, you can follow it up via email at a later time.
I used this app to help with my store. It's a great app that needs help setting the important things up to open it up for business.
Hi Robin Ellerbee, thank you for the five-star review!
We agree! The app is great addition to any new business - it can help in customer support and to convert sales. Here is a great blog article on how to do just that: https://www.shopify.ca/blog/shopify-chat
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.
Hello Metziko Collection, thanks for your great feedback and review! We are working on making this work for multiple Shopify stores, although I do not have an eta on that yet.
At this time, one workaround is to use a phone device for one store, and then login to the desktop version for another store. The desktop can be found at shopifyping.com
Hopefully that will help a little bit, but if you have further questions or feedback, please feel free to contact us directly. Our team can be reached at ping@shopify.com
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Eigentlich ein wirklich tolles Tool!
Wir verkaufen jedoch international und es gibt keine Übersetzungsoptionen. Das ist sehr mühsam, weil wir immer alles in Google übersetzen müssen um dann antworten zu können. Hoffentlich gibt es dafür bald eine Lösung. Das wäre ein Segen❤️
Auf jeden Fall ist die App sehr zu empfehlen!
muy util para la web
Really useful to have this tool integrated on shopify!
I would like the cell phone to work as a whatsapp, sometimes you have to enter the email every so often and I do not realize that there are messages pending to answer because the cell phone app does not notify. other than that all good.
Super user friendly and it is free! What a win!