Reviews (5,748)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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I am getting used to it. It takes a little time to fully understand the potential.
The app is good. The instructions and video could be much better.
Very disappointing: I installed this app after Shopify notified me that they no longer supported my previous (shopify supported) app for chats. But this app only functions in one language, hopeless for all those gazillions of websites that are multi-language. My translation app (previously recommended by Shopify) cannot intervene as Shopify Inbox is a widget that seems to be loaded onto the page via an iFrame, meaning that the content is stored somewhere else and just loaded in. Sadly, Langify cannot access this type of content. Shopify's answer is to recommend 6 other translations apps. Perhaps they'd like to pay for someone to do the back office work necessary to load up all the translations again!
Hi Beverly, thank you for writing your review. I can understand your frustration with the limited language translation options within Shopify Inbox and we appreciate you taking the time to detail the experience you've had with the app when trying to add more languages. Our development team welcome feedback for Shopify Inbox as it helps us decide how to improve the app moving forward and I will be sure to pass your comments on to them. -Victor, Shopify Support
Très bonne application, mais j'ai un problème, sur mon site il y a plusieurs erreurs qui se mette dans la console due à votre application, et ceci nuit un peut au référencement naturel de google car le site pagespeed proposé par google le détecte et réduit en conséquence nos points de référencement sur le site . Je mets 3 étoiles en attendent que les problèmes soient réglés.
Sinon bonne application pour centraliser tous les clients, et possibilité d'avoir une application mobile.
I think this is a great feature, the only thing I would really like is if you could have options to resize the box as it is huge on mobile view and big on desktop view. I am yet to see how customers are able to interact with the chat but so far it seems great.
Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.
Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.
Hello Hang and Display -
In order to view and reply to messages, you will need to install Shopify Ping from the Apple App Store (currently iOS only). Visitors from any device can message you, but you need an iOS device to manage those messages.
You can have multiple staff members use Ping to reply to messages, and tapping on a message in the conversation will reveal which staff member sent the message and when.
Thanks for letting us know that you'd like to be able to manage messages on desktop, I will take that feedback back to the team.
All the best,
Ellen
Once you installed shopify ping on your phone then login to your store from your phone to link to your store then the app works fine.
Hello Be Kinder Coffee, thank you for your great 5 star review! We really appreciate you trying Shopify Chat and installing Shopify Ping on your phone. Both will always be free to use and we hope real time conversations with your customers leads to more sales!
Warmest regards,
Veronica N.
Ping Support
Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.
Hello Conscious Ink, thank you so much for your feedback!
On IOS, you can set chat availability in your app settings, but the Android version does not have this feature yet. We are working on adding more options and features in the near future, so definitely keep your app up to date!
Feel free to reach out to our team if you need anything or if you have further feedback. You can reach us directly at ping@shopify.com. Thank you!
Hope that helps.
Best regards,
Veronica N.
Kit and Ping Support
We should be able to archive the conversation once its done. Also Once it is read you cannot change it to unread. I get hundred of messages everyday and It is hard to keep track
So far, so good. The application has worked great and right after setting it up I already had multiple messages. Really think it helps inform customers of our product and probably will convert to sales.