Reviews (5,748)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

October 30, 2020

The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.

Science Shepherd
United States
About 3 hours using the app
Shopify replied November 2, 2020

Hello Science Shepherd, thank you very much for your great feedback and review!

Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released.

Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations.

If you have further feedback, questions or concerns, get in touch with us directly at ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

January 24, 2020

Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.

Fit. Strong. Lean.
United States
About 3 hours using the app
Shopify replied April 22, 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

April 17, 2022

Prima. Nog zoekende naar wat instellingen die aangepast moeten worden. Standaard een naam en e-mail vragen werkt niet laagdrempelig.

Aloeveraplaza
Netherlands
About 1 hour using the app
October 30, 2023

not working for out company, app won't let you exit on mobile or go back to the main page with the insane questions

Abode Jungle
United Kingdom
About 2 hours using the app
January 8, 2021

just installed this app. i think it will be useful for me and will help me interacting with my customers.

Kids Care
Pakistan
5 minutes using the app
Shopify replied February 2, 2021

Hello Kids Care, thanks for leaving a review!

We agree! We believe Shopify Chat will be a great way to connect with your customers to provide great customer service.

We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.

Thanks again!


Ruby C.

Senior Support Specialist - Ping

November 11, 2020

I first watched a video tutorial about the advantages of it, then i followed the step by step and it was super easy to install.

Infinity by Sammy Voigt
France
5 minutes using the app
Shopify replied November 16, 2020

Hello Infinity by Sammy Voigt, thank you so much for your fabulous 5 star review! That video is super helpful and I'm very happy you took the time to watch it first.

We have many video tutorials available in our Youtube Help Center channel, https://www.youtube.com/channel/UCSG_dVp-hi_hWP-Z7DlpRgQ if you want to look at other ones to help with your e-commerce journey.

Hope that helps! Get in touch if you need anything else and wishing you all the best.

Warm regards,
Veronica N.
Senior Support Specialist - Ping

Edited August 21, 2019

Terrible application...It's was not possible to uninstall it at all ... I never seen so terrible application....I should connect with shopify support....

MAMAVIPSHOP
Spain
About 2 hours using the app
Shopify replied August 22, 2019

Hello MAMAVIPSHOP,
Sorry to hear that you are frustrated with Shopify Chat.

Shopify Chat is a sales channel. To remove a sales channel in your Admin go to Settings > Sales Channels, and click the trash can beside the sales channel that you want to remove.

Best,
Ellen

April 21, 2020

I'm not exactly sure why iOS users are getting superior products. Do their plans cost more? Android users account for the majority of mobile users. This has been a service all sellers have been asking for. It should have been rolled out on desktop first as this service would then be available to everyone. Even though this error in judgement did happen, isolating many subscribers from this services... Why has it not yet been rolled out, at the very least, on desktop for everyone to use?

Smart Sassery
United States
About 2 hours using the app
Shopify replied April 22, 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

February 15, 2023

Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.

my hapibox
United Arab Emirates
About 2 hours using the app
October 1, 2020

Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?

Trini Jungle Juice Store
United States
44 minutes using the app
Shopify replied October 5, 2020

Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing.

Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback!

Best,
Veronica N.
Ping Support