Reviews (5,748)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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This work great easy to install. I was able to get it up and running in less than 5 minutes. I tested the app as well and it works great.
Hi Island Slumber, thanks for submitting a review and your feedback.
It's super exciting to hear that you found the app easy to install and set up! If you ever have any questions or additional feedback, please do reach out to our team at ping@shopify.com.
Thanks again,
Ruby C.
Senior Support Specialist - Ping
The App doesn't work for users in Europe, because the chat button physically collides with the buttons of Shopify's Customer Privacy Banner (mandatory for EU shops) which renders it useless. There should be an option which allows to create a vertical offset in order to place it at a working position.
Also, when changing the language the button won't resize and displays a chopped off text.
Hello MIRAI, Thank you for your honest review and detailed feedback!
We take your feedback regarding button placement seriously and I will be sharing this with our Development team. In regards to the cut off text when displaying the button in another language, I will follow up with a direct email to you and see if we can work together on this issue.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Very smooth integration into website, mobile and desktop. Real-time. Looking forward to many conversations and sales!
1 click install, easy to use. Great for online stores with an active customer base. Fb messenger only allows 33% of users to contact us, we are looking forward to more people using Shopify chat to contact us.
Seems like a solid build app.
Many thanks from the team at Paysocialmedia.com
It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app.
In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap
Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway.
+++
Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.
Hello EGOECO!
Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/).
If you have any other feedback or questions, please reach out to our team: ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.
Hello Cintalia, thank you very much for 5 stars!
I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise.
Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at ping@shopify.com or via the support section of the app.
Wishing you great success!
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Works great and I'm so happy this exists now. It would be great if the customer got a red notification on the chat button showing they got a response from us if they closed the chat window
Hello Lancaster Cast Iron,
Thank you for your review, we appreciate your feedback.
We wanted to let you know that now customers will see a red notification on the chat button letting them know that you have responded to their message if they have closed the chat window.
All the best,
Ellen
This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.
Hi Nice Things by Helena,
I'm sorry to hear you're not having a good experience with Shopify Chat currently.
Shopify Chat's button text will automatically translate to whatever language your Shopify theme is set to.
I'm going to reach out to you via email personally to go over the steps on how to translate your theme should you so wish.
Take care,
Ellis from Ping and Kit Support.
Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?
Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support