Shopify Inbox , 4,297 reviews

Overall rating
4.8
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing real-time customer communication, leading to improved service and increased sales. They value its seamless Shopify integration, mobile functionality, and direct chat product links. The Quick Replies and automated responses are praised for saving time. However, some merchants seek more customization, advanced features like AI integration, proactive messaging, and improved reporting. The app's reliability and Shopify's support are highly valued.

January 17, 2024

I love using Shopify. It makes it easy to run a successful business. I only wish there was a better Customer Service option to speak with a real person when issues arrise.

Renu Naturals
United States
Over 1 year using the app
March 7, 2024

I would definitely will.

Shop Shirley Drop
United States
25 days using the app
March 24, 2024

good

SHOPlus
Canada
15 days using the app
March 14, 2024

Fácil de utilizar e de configurar, está nos ajudando muito na loja.

Dom fitness
Brazil
19 days using the app
March 1, 2024

A customer could easily contact me and I could answer. It might lead to a sale.

Dionne Lister
Australia
29 days using the app
January 15, 2024

Shopify is one of the e-commerce stores I have been with and I love the way I get to sell at my pace. I have a hard time finding the best store format to download my Ail link on and getting Shopify to work with Google but I think it's just me!
By far this is one of the better sites for new beginners like me

Jonnas Gift N Things
United States
About 2 years using the app
March 5, 2024

Good. Very simple to use, which is great!

The WILDREAM
Canada
24 days using the app
January 17, 2024

La estoy probando, y me parece muy útil, me estaba perdiendo de una gran aplicación.

STELLA CARDONA
Colombia
Over 1 year using the app
Edited March 27, 2024

Works well for us to date. Easy to set up and configure.

Would prefer if it was styled so you do not have to scroll-up to read instant answers though.

Hic!
United Kingdom
20 days using the app
March 21, 2024

This is what I have been looking for in a straight forward professional easy to use customer portal. Well done!

Off Grid and Marine Energy
United States
15 days using the app