Shopify Inbox

Connect with customers and drive sales with chat– for free

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

Use Shopify Inbox to turn browsers into buyers


4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 63% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars

Filter and sort reviews

501 - 510 of 1305 reviews


Location United States
Time spent using app About 2 months

Great app I enjoy using the Shopify box, gives me messages all in one place instantly. Integrated with other apps such as meta facebook.


Location Japan
Time spent using app About 2 months



Location United States
Time spent using app About 1 month

Kind of a great app. It just lacks customization to make it more branded, and also the customization to hide it on some website pages. Would be great for messages coming from IG if we could see their profile picture and a quick link to access they profile, so we don't confuse different users.

Developer reply

June 23, 2022

Hi there! I can appreciate why having greater control of where the chat box appears, and why having more customization of branding would be helpful, so I will be sure to submit your suggestions to our development team. Thank you for taking the time to write your review and provide your suggestions, and I'm glad to hear that you've enjoyed using the app thus far! -Victor, Shopify Support

ItaJ Collection

Location Italy
Time spent using app 4 months

Applicazione di per se valida, mancano alcune funzioni che la renderebbero più interessante come ad esempio una funzione più avanzata della gestione delle chat. E una maggiore personalizzazione del logo a comparsa


Location Morocco
Time spent using app 3 months

this app helps me a lot to contact a lot of costumers and convert more sales in my store thank you Shopify for this amazing app


Location United States
Time spent using app 6 months

It's easy to use and integrates FB's consultation. Nice and great! It would be better if it could support video uploading.

Developer reply

June 23, 2022

I'm delighted to hear that you've found Shopify Inbox to be easy to use and helpful for your business! Thank you for writing your review and sharing your feedback here.

I can also see why being able to add videos to Inbox conversations would be helpful when conversing with your customers, and I'll be sure to pass on your suggestion to our development team. Thanks again! -Victor, Shopify Support

ecoMaster Store

Location Australia
Time spent using app 8 days

Very easy to setup, some very good features like direct links to product pages... and being able to provide discount codes online. We have only been using the app for a few days, but can definitely see the potential.

Crown Forever

Location United States
Time spent using app 12 days

great app, works well and its free! developed by shopify, they put the full force of their company resources into this free and useful app!

Art On Stone

Location Canada
Time spent using app About 1 month

We are not using the app to the full extent but will be setting it up shortly to take a full advantage the software. We can eliminate the other companies we are currently using - THANK YOU for making this part of our website monthly fee Is there a way for us to see or be notified when a customer is on our website as we see with the Tidio app?

Developer reply

June 23, 2022

Thank you for writing your review and I'm delighted to hear that Shopify Inbox has been a useful tool for you and your business! We appreciate you taking the time to reach out.

In terms of being notified when a customer is visiting the site, this is not a current feature but I will be sure to pass your suggestion onto our development. One thing you can do with Inbox is see which page the customer was viewing when they first message you, which appears at the top of the conversation window. -Victor, Shopify Support


Location New Zealand
Time spent using app Almost 2 years

Great to chat with customers live on the site. Have made so many sales just by answering small questions or concerns customers have