Shopify Inbox , 4,120 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

December 26, 2023

il est super bien et fzcile

Candyking
Belgium
Almost 2 years using the app
March 18, 2024

simple a comprendre

LES CRÉATIONS DE GRAZ
France
4 days using the app
March 8, 2024

Gewoon goed!!!

Herman Brood Museum
Netherlands
About 3 years using the app
November 4, 2023

When you are offline the message comes right to your email box. It gives you the opportunity to reply to your customer right away.

SUMPTUS LASHES CAPTURE THE ELEGANCE
United States
9 months using the app
October 22, 2023

I love this app! I like knowing when I can't shat right away it comes directly to inbox and I can respond that way and they will receive an inbox message.

Bert's Clay Creations
United States
About 4 years using the app
March 5, 2024

super fint!

Muscle House
Denmark
7 days using the app
January 9, 2024

good

Primax Naturals
United States
10 months using the app
January 3, 2024

be current on notification

Pretty Faces BY Renate
United States
Almost 2 years using the app
January 28, 2024

I like the app :)

Natures Farmer Sea
Australia
Over 2 years using the app
Edited December 18, 2023

Excellent chat system. I wish it had AI integrated into it as it adds a lot of functionality and capabilities.
Imagine if we did not have to re-respond the same answer to the same repetitive question that would be asked differently occasionally or have it communicate and automatically translate our response in the user's native language. Maybe we can upload PDF and docs and give the AI all of our files, instructions, and guidelines about our product and the system and can provide any information the end user is asking.

Monitors.com
United States
Over 3 years using the app