Reviews (5,120)

Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

February 2, 2024

It is a great and practical application, in our opinion, the only problem is that it sometimes logs out of the account automatically from the mobile device application. thanks. ( )

4 months using the app
Edited June 18, 2024

We really appreciate this app and are glad it's part of the free ecosystem of Shopify apps and add-ons. Customers use it frequently and we can set our hours and auto-replies, which is important as a small business.

United States
Over 4 years using the app
April 3, 2024

Love, love, love this app! I just installed but the process is made super easy. And it's free!! Great app!

Newborn Nursery Furniture
United States
32 minutes using the app
May 6, 2024


Daves Auto Accessories
United States
Almost 2 years using the app
May 25, 2024

Es un sistema de mensajería muy bueno

9 months using the app
February 26, 2024

Eine mühelose Integration in deinen Shopify-Shop sowie eine verlässliche Kommunikation mit deinen Kunden sind gewährleistet.

4 months using the app
March 14, 2024

Thank you

Wacamba Shop
United Kingdom
5 months using the app
February 29, 2024

me gusta mucho esta opción ya que me indica exactamente en qué momento se encuentra el cliente y que tipo de artículos tiene en su carrito, entonces me resulta muchos más fácil conducir la duda

Over 1 year using the app
May 2, 2024

its great

Gothic Clothings
United States
26 days using the app
December 28, 2023

So far so good. It's been helpful to engage with customers that don't want to call our 1800 number or can't get through for other reasons. They can easily leave a message and come back it it when they're next on, or reply via the email that gets sent to them.
Very handy to be able to offer products and upsells or discount codes to customers. highly recommended you use this FREE app to increase customer engagement for your brand.

Porters Lux
4 months using the app