Reviews (5,732)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Easy to use and perfect for customer service
Shopify Inbox is a great tool for our business. Shopify is constantly making improvements and that's very nice to see.
Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!
Hi there, Rene's Creations Boutique.
Thank you for stopping by and sharing your experience.
We're sorry to hear you haven't had an ideal time navigating the app. I understand there's been a delay between messages sent and received.
I'd like our team to take a more detailed look into the issue and troubleshoot with you. If you'd like, you can contact our team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
It's simple to us, it sends notifications to my email facilities as a backup reminder. It's just a great facility for our company.
I am very happy with their service. The apps they support and ease of use is very acceptable to me.
Love it. Great way to communicate with customers from you smart phone!
Excelente, gracias
Easy for customers to use and offers great interaction opportunity with customers.
STILL NEW TO ME
this is by far the easiest way to talk quickly to new prospects. We convert 22% of every inquiry and have tested competitive options. Kudos to the Shopify team for making something so USEFUL!