Shopify Inbox , 2,639 reviews

Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient customer communication and sales conversion enhancement. It consolidates all customer interactions into a single dashboard, allowing for instant responses and customizable autoresponders. Features like quick replies, product link sharing, and chat assignment are highly valued. It's user-friendly, integrates seamlessly with Shopify, and provides valuable data like customer profiles and order history. It's free, easy to onboard, and customize, making it ideal for direct customer communication, particularly for single-store merchants.

September 4, 2022

Great app giving details of cart value if any etc. Perfect when customers need a little extra live help to get them across the line.

Lure Me
New Zealand
About 3 years using the app
August 19, 2019

Perfect! Must need the edit language, and nice to have auto message which can be edit by user. Good working, waiting for updates.
Almost 3 years using the app
September 27, 2022

Great integration and this app gives me a great way to chat real-time with customers and prospects alike.

KLIQ Music Gear
United States
Almost 3 years using the app
September 15, 2022

i like it so much , it makes it easier to communicate with my clients as it is so easy to respond immediately .

Talisman Perfume Oils®
Almost 3 years using the app
August 21, 2022

Facilidad de comunicacion con los clientes y acceso a la tienda...una excelente herramienta para potenciar las ventas

Mi Sabor a Colombia
United States
Almost 3 years using the app
June 27, 2022

Simple and easy to use. Notifications are available which makes it easy to use. Much recommended for all small business users.

4S Graphics
United States
Almost 3 years using the app
September 14, 2022

Love this chat app. We use it on desktop & phone (IOS) so customers can reach us anytime or any place.

Bags of Room
United Kingdom
Almost 3 years using the app
Edited September 6, 2022


Almost 3 years using the app
August 14, 2022

Highly recommended easy to use. It will be more useful if could access the online shop while replying

Almost 3 years using the app
Shopify replied August 29, 2022

Thank you for writing your review and sharing your feedback with us here, and we appreciate your recommendation. I will be sure to pass your suggestion onto our development team as I can why it'd be useful to be able to open the online store when speaking with a customer.

I hope Shopify Inbox continues to be of use to you and your business moving forward, and thanks again for reaching out. -Victor, Shopify Support

March 29, 2022

I used this app it helped me effectively communicate with my client's potential and current! I have resulted in better customer service with this app.

United States
Almost 3 years using the app