Shopify Inbox , 1,931 reviews

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its enhanced customer communication features, including a consolidated dashboard, live chat, and mobile-friendly interface. It offers customizable autoresponders, tracking updates, and access to customer profiles for personalized service. Features like quick replies, product links in chat, and photo sending are also highlighted. Merchants report increased response times and sales conversion with this user-friendly and free app, making it ideal for newcomers.

July 31, 2022

Works great! Finally! A very useful feature from Shopify that makes life so much easier. Still needs a create order function while directly messaging customers, and to be able to send a checkout link in the chat to a customer without really leaving the window would be very good. I look forward to more of these updates from Shopify! Thanks!

Pokemon Plug
United States
8 months using the app
Shopify replied August 22, 2022

Thanks so much for taking the time and writing this review! We're delighted to hear that Shopify Inbox is working great and making life easier for you. We also appreciate the feedback about having a create order function and send checkout links to customers without leaving the window - we'd be more than happy to share these suggestions with our Development team for considerations in future updates. Cheers! -Elias, Shopify Support

May 16, 2022

perfect as I receive messages from website, insta and facebook. dont need to use 3 app and find cusomters request/conversations.

Lilly and Mimi Fabric Shop
United Kingdom
About 2 years using the app
September 19, 2022

Enter を押すと送信されるのは良くない。文字変換が頻繁にある日本語において、文章作成中のEnter は頻繁に使用するため、誤送信が頻発する。特に消費者側から文章断片が連続で送られてくるのは双方にとって良くない。

Forema - フォレマ
3 months using the app
May 30, 2022

Great to chat with customers live on the site. Have made so many sales just by answering small questions or concerns customers have

New Zealand
Almost 2 years using the app
September 13, 2022

Per ora funziona bene ed è comoda perché tutti i messaggi dei clienti finiscono dentro un unico posto. All'inizio avevo riscontrato un problema con la visualizzazione della chat da desktop che una volta aperta usciva dallo schermo.. poi però è stato risolto.

Ubuntu Pack
3 months using the app
Edited September 6, 2022

Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.

Stillwater Fly Shop
United States
5 months using the app
August 9, 2022

Did great allowing customers to communicate with me. Reduced abandoned chcekouts since Clients can express any concern or ask questions they have before making an order

7 months using the app
August 19, 2022

This is a game changer for our business, we have increased sale 10 fold being able to talk to customers . Thanks Jim

Linda's Quilt Shoppe
5 months using the app
May 25, 2022

Brilliant except kit used to help me. I would like some more help to enhance my sales please. I am learning as I use it but need someone to help me

Miamee Bedford
United Kingdom
Almost 2 years using the app
Shopify replied June 22, 2022

Hey, there. Thanks so much for writing a review! If you'd like to learn more about how Shopify Inbox can help you with customer conversations and increase your sales, then we've got a detailed guide on that right over here:

That being said, if you need more help with enhancing your sales using Shopify Inbox, then we'd be happy to further assist you via callback, live chat, or email. Please visit the Shopify Help Center ( and log into your account to create a support request. Cheers! -Elias, Shopify Support

September 13, 2022

We have been using this app for a while and it is very useful.
I never miss any customer. Thank you Shopify

LA Floor Coverings
United States
3 months using the app