Reviews (5,735)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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efficace et fonctionnelle
I love this app, it gives me insight into products
Good and easy to use.
Shopify Inbox has been central to my business since I began building my website. Giving my customers access to let me meet their needs is essential to getting them what they need when they need it. Thanks.
la recomiendo pero desearia que las apps no fueran tan costosas
Easy to use!
It's good, but could be better. Hopefully it's something that will develop. 111111111111111111111111111111111111
Very informative and helpful with growing, correcting and finding new ideas for your business.
Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!
Hi there, Rene's Creations Boutique.
Thank you for stopping by and sharing your experience.
We're sorry to hear you haven't had an ideal time navigating the app. I understand there's been a delay between messages sent and received.
I'd like our team to take a more detailed look into the issue and troubleshoot with you. If you'd like, you can contact our team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Seems to work seamlessly I old wish Shopify chat support was better as they offer no phone support and the chat support waste many hours to fix simple issues.