Klaviyo: Email Marketing & SMS , 1,986 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.
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One of the best.
Thank you for the 5-Stars!
They maintain constant communication/support on channel performance, they excel at both day-to-day troubleshooting as well as success strategy. They're well integrated with most other platforms we use and have around the clock support. Can't recommend them enough!
Easy to use platform and wonderful customer service that is knowledgable and responds quickly. Love it!
Hey "Freshly Picked", thank you so much for this awesome, quick review. If you ever need us, we are here.
Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews."
Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense.
A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.
Top app with the best features on the market and stellar customer support
I've been in CRM for over a decade. If you use Shopify, hands down this is the best email marketing platform you can use.
The editor and segment creator are easy to use and include advance features. Also, integrations into Shopify and most Shopify apps take just minutes to set up. Outside of that, you get unlimited support and a dedicated success manager. My personal opinion...Klaviyo should be on every marketer's short-list when considering a new ESP.
Email marketing is a must in any business!! Despite the "email is dead" moniker. Klaviyo's capabilities and functionality is top notch. They also have 5-star support, which I love. First, I always leave the support conversations with solutions. They go above and beyond with screenshots and/or recordings to ensure I understand what I'm asking about. They're super pleasant and effective. Couldn't recommend enough.
Thank you for your amazing review. We will make sure our support team hears this.
Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.
Thank you so much for this review. As you mentioned no platform is perfect, but we work so hard to make sure the Shopify x Klaviyo integration works as smooth as possible and together they both become an even more powerful tool.
For anyone else reading, we have a developer portal https://developers.klaviyo.com/en
Glad to hear that you've had a positive experience with our customer success team as well. At Klaviyo, we're constantly striving to enhance our platform and support to better serve our customers, and it's encouraging to hear that our efforts are making a difference. Thank you for your continued support, and please don't hesitate to reach out if you ever need assistance or have further feedback to share.
A great app with an incredible support team who go above and beyond to assist!
Their support live chat team are so unbelievably helpful and walked me through any issues step by step, for someone who is not overly tech-y this is so helpful.
We are very happy to hear this! Thank you for the review.