Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

November 21, 2023

Great app.

Helenaux
Canada
About 1 year using the app
March 6, 2024

nice one

shinyy
Germany
19 minutes using the app
March 14, 2024

Una basura, no se entiende nada.

El Capitán Comerciante
Spain
15 minutes using the app
Loox replied March 16, 2024

​Hey,
Tamarry from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally reached out to you and am happy to continue the conversation with you privately.

February 28, 2024

Es una buena herramienta

Tiendapupiam
Spain
24 minutes using the app
March 28, 2024

useful and helpful

Bobbos' Pet Fashion
United States
12 minutes using the app
April 16, 2024

good

increamcat
Hong Kong SAR
9 minutes using the app
April 6, 2024

So far easy to set up.

OneWayHomeInc
Canada
10 minutes using the app
January 27, 2024

beautiful, affordable, simple and top notch customer service. I jumped over from another review app and am so much happier with what Loox has to offer!

Evergreen Dog Co.
United States
About 2 hours using the app
November 16, 2023

Excelente aplicación y el servicio de soporte muy rápido. Gracias a Jemuel por la asistencia con el problema de los reviews en la pagina de inicio

MonkeyColor
Chile
Almost 2 years using the app
December 21, 2023

slows down site, made extremely difficult to cancel the subscription.

Catnap Necessities
Finland
4 days using the app
Loox replied December 23, 2023

​Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​We built Loox with attention to our merchants’ store performance, and we utilize a CDN (content delivery network) to serve scripts and photos.

​In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos).

​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)