Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and range of features, including automated customer review collection, customizable widgets, and photo and video review capabilities. It integrates well with Shopify and other platforms, making review management and display easy. The app's responsive customer support and ability to boost conversion rates are highly valued. It also offers incentives like discounts to encourage customer reviews. Merchants find it affordable and effective in boosting sales and building customer trust.

February 3, 2024

i like

LoveBuddies
Australia
30 days using the app
December 27, 2023

great so far

MyTidyRide
Australia
4 days using the app
April 3, 2024

Très fonctionnelle mais coûte cher sur le long terme

Infinity Finds & Consulting
France
16 minutes using the app
August 30, 2023

Incredible app and customer service!! Really appreciate the effort the Loox team have put into crafting an app where reviews are not just written out but can truely be experienced by prospective customers. Customer support team is always available to quickly help with any implementation questions. Always a pleasure interacting with Aya and Lilach.

Aneechi Kids
United States
5 months using the app
June 11, 2023

What kind of app disable your access on their dashboard app if you don't upgrade the plan ???

You are greedy and disgusting.

Disabling the messages to new customers if a certain volume of orders is reached, is understandable.

But closing access to the app due to a certain amount of orders ??????

You got so many users already, so many reviews, but yet greed is leading you.

I'm really disgusted of this economic behavior !

As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.

NEVER AGAIN LOOX !

Divyno
United States
Almost 5 years using the app
Loox replied June 11, 2023

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores starting their journey in the Shopify ecosystem and is limited to your first 500 orders from when you finish the Loox trial.

Our other plans are designed with features that give you more reviews, UGC and purchases that increase the ROI you receive from your subscription.

We definitely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation over email and help you find the plan that's right for your store.

Edited April 19, 2024

SO user friendly and easy to install. Great graphics/appearance. Looking forward to seeing if this app brings in more sales. Aya from customer support was really helpful!

Grace's Giclée Art Print Shop
United Kingdom
7 months using the app
February 9, 2024

parfait

PetitBear
France
20 days using the app
February 9, 2024

bien

Allwail
France
20 days using the app
April 30, 2024

Semplice, studiata in maniera ottima e davvero utile

Trendy Tribe Store
Italy
2 days using the app
September 20, 2023

Works fine and helps us to build trust with new customers

Toistoi
Finland
Over 1 year using the app