Reviews (624)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

Edited October 28, 2018

this app was so easy to set up and my XLR8 riders are already using it. Thank you 100% recommend. Well done

XLR8
Australia
7 months using the app
September 13, 2018

Very happy using LoyaltyLion to drive retention. The app works smoothly and is easy to customize. Been very pleased with their support team as well. Huge plus to utilize Flow with it. 5 stars all day.

Perfect Keto
United States
7 months using the app
Edited April 3, 2024

We've only been with LL for a few months and can see a lot of interesting functionalities that are already increasing our sales. The integration with Shopify and Klaviyo is great and the customer service is superb.

Blue Banana Brand
Spain
6 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review. It’s great to hear how smooth the onboarding process with Jonathan has been and we look forward to seeing your program deliver value to you.

Edited November 10, 2020

Great app, very good overall service. Helps you retain and engage clients in an exceptional manner..

Sokobox
Chile
6 months using the app
LoyaltyLion replied November 16, 2020

Thank you so much for your review 😊. We are really happy to hear that you are seeing positive results retaining and engaging clients with LoyaltyLion🦁

October 20, 2020

I'm loving the app and all the possibilities it has opened up! The onboarding process was very thorough and the customer service with all my questions has been outstanding. Thank you!

Baby Bow Club
Australia
6 months using the app
LoyaltyLion replied October 28, 2020

Thank you so much for your lovely words about LoyaltyLion and our team🦁. We really appreciate you taking the time to leave this feedback💜

September 23, 2018

Love it so far.... just downloaded it and looking forward to using it.........................................

Donata Skinfood
United States
6 months using the app
January 21, 2021

We are in the process of onboarding and are very excited to get started! Our rep, Sophie, has been immensely helpful and resourceful.

Smockingbird
United States
6 months using the app
LoyaltyLion replied January 25, 2021

Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to see your loyalty program's success! 💫 I will be sure to pass your comments on to Sophie!

March 26, 2021

Great loyalty app. We've migrated from Smile.io mainly due to the fact that Loyalty Lion has a dedicated landing page for rewards. The onboarding was great. They helped set up most of our structure and the migration was seamless. Our customers are loving how easy it is for them to see their points from their account.

ALPAKA
United States
6 months using the app
LoyaltyLion replied May 10, 2021

Thank you for your review! We're so happy to hear that your customers are already loving the new loyalty program setup😀

August 3, 2018

this was easy to use i definitely recommend it

Candles In Bookland
United States
6 months using the app
March 17, 2023

I am happy to write a review about the outstanding service provided by Vicky and the team. From start to finish, they were responsive, professional, and went above and beyond to ensure that I had a positive experience.

Vicky, in particular, was a pleasure to work with. She was incredibly attentive and responsive to my needs, and always went out of her way to ensure that I had everything I needed.

Overall, I highly recommend this team for their exceptional service and dedication to customer satisfaction. The team truly set the standard for what great service should be!

Wolfis
United Arab Emirates
6 months using the app
LoyaltyLion replied March 19, 2023

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Vicky receives the recognition they deserve. Thank you again, have a great day!