Reviews (624)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

July 1, 2021

Loyalty Lion is a great App. Everything went very easy. The customer service is on point and the onboarding managers had an answer for every problem.

Hundpur.com
Germany
5 months using the app
May 20, 2021

We have just started using Loyalty Lion. The onboarding so far was very easy and Mags from Loyalty Lion has been very helpful. We are now looking forward to the first results with Loyalty Lion.

Tales and Tails GmbH
Germany
5 months using the app
LoyaltyLion replied May 26, 2021

Thank you for taking the time to leave us a review 💜 We're happy to hear you've had such a positive experience with LoyaltyLion so far and will pass on your kind words to Mags 🦁

April 25, 2019

We needed a seamless integration looking at loyalty reward options for our customer site with Limited Run Games. Their account and support team was on point helping with integration, coaching, and general correspondence.

Ultimately, we decided a loyalty program for our site our customer base was ideal at the time- but that didn't reflect at all on the quality of their platform as we feel it was top notch and very easy to use.

If we decide to go back to one- we would certainly come back to Loyalty Lion. Would definitely recommend : )

Limited Run Games
United States
5 months using the app
September 13, 2023

Huge thank you to Vicky for the white gloves service and support in getting me and the rest of the team up to speed on the newest features and capabilities of the platform. We're excited to roll out a couple touches to stimulate program enrollment and reward usage.

Apothékary
United States
5 months using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review. We are thrilled to hear that you received all the support you needed from Vicky, and we look forward to hearing the positive results you achieved following her advice!

September 30, 2021

Our onboarding process was well organized and we had a good start with the program. In case of any quesions we get quick and competent support. LoyaltyLion is easy to use and I also find the help articles very detailed and helpful.

happybrush
Germany
5 months using the app
April 17, 2019

Great experience, great tool, great people. Easy onboarding process with knowledgeable reps and easy to use interface. Will require an HTML skills to update automatic emails, but if you're engaging customers through email already you'll be fine. 5/5, would use again.

Skinny & Co. Coconut Oil
United States
5 months using the app
LoyaltyLion replied April 17, 2019

Thanks for the kind words - glad you were able to get up and running easily. Good luck with the program!

August 24, 2023

Libby was very helpful through the whole onboarding process, with prompt replies to any questions we had during the setup even with the large time difference !

We have just launched so havent seen huge results as of yet but very excited to see where we end up with a couple more tweaks to the program, everything looks promising so far. Good amount of intergrations to work with.

Trojan Wake Ski Snow
Australia
5 months using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a review. We look forward to hearing the positive impact the loyalty program has on your business, and we're always here to help with any further questions you might have!

September 12, 2023

Our Account Manager, Hannah, has just conducted a thorough QBR - outlining performance since launching the programme and ways we can improve our success. I look forward to seeing performance ramp up over the coming months when we move into our second quarter, and see the impact the programme has on LTV.

Peachy Den
United Kingdom
5 months using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to share your feedback. We are happy to hear that Hannah has provided you with meaningful insights and advice, and we look forward to seeing the positive impact this will have on the performance of your loyalty program.

November 10, 2020

Good app to engage a community. The free plan offers points to customers after purchase, for visiting your site and for creating an account. This is enough to start building customer loyalty in the first place. Then there are many possibilities to improve the program by paying and I think the costs can be amortized very quickly depending on the strategy. Very easy to use app. Responsive and very pleasant customer service. Thank you Hannah.

Poker-access
France
5 months using the app
LoyaltyLion replied November 20, 2020

Thank you for taking the time to leave us this lovely review! We are so happy that you are making the most of LoyaltyLion 🦁 I will pass on your kind comments to Hannah and the rest of the team💜

July 22, 2019

Hi,

We recently started using the app and the set up is very simple. My review is more to point out how helpful the customer service has been with the initial issue we had. Spoke to them and had the issue dealt with within three days. Very help and friendly staff.

Whamisa
United Kingdom
Almost 7 years using the app