Reviews (624)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

Edited December 8, 2017

Support from Lottie and Cecillia are superb! Swift and fully understand what customer means. Live chat support help out lots faster.

Migrating and set up everything just took me an hour from start to launch!

Interface was easy to use and understand, analysis dashboard is pack with information

Skhc
Malaysia
Over 3 years using the app
May 20, 2020

Great! little app that we have now been using for couple of years. Love the ability to reward customers for shopping with us. Tangible rewards that can be tracked for every $1 spent rather than resorting to lucky draws that do not reward customers evenly

Thanks
Sam
ilovetunics.com

I Love Tunics
Australia
Over 3 years using the app
LoyaltyLion replied June 11, 2020

Thanks for the review! It is great to hear that you're enjoying rewarding your most loyal customers. 💫

October 31, 2016

So far this app works great for us. I am happy to see that the developers finally decided to offer it for free. They also have "cafeteria" style option where you can build from the free plan and choose ways for your customers to earn points that suit your business. That's a big plus for us! Being able to embed the app into a page and edit css is also a plus.

Gusto Co
United States
Over 3 years using the app
March 3, 2021

This app is very helpful but there are some limitations. Our company has a variety of brands, but we are only able to integrate one for all.

Light & Motion
United States
Over 3 years using the app
LoyaltyLion replied March 19, 2021

Thank you so much for your feedback. If you would like to discuss this further with our team, please reach out to support@loyaltylion.com and we would be more than happy to help🙂

April 21, 2020

The team are so great with support and have helped me answer all questions quickly and helped resolve issues fast. I love the benefits of using the program. So many of my customers keep returning because of the loyalty program! Thank youuuu!

Alternative Activewear
Australia
Over 3 years using the app
LoyaltyLion replied June 11, 2020

"So many of my customers keep returning because of the loyalty program!" That is what we like to hear! Thank you for sharing your success. 🎉

June 9, 2017

I really loved the look & feel of this App - but I too found the pricing very deceiving! I believed that with my small bus I could use it for FREE or at least at a minimal cost & over time when I reached the 400+ orders per month I could afford to pay for the features I wanted. Then after setting it all up & promoting it to my customers I realized I would need to pay quite a bit of $$$ each month just to run the 3 features I selected. Unfortunately I am fairly disappointed. It was quite unclear that FREE was clearly not the case!

Simple Pleasure Designs By Jennifer Fehr
Canada
Over 3 years using the app
LoyaltyLion replied April 9, 2019

Hey there, thank you for your feedback. We do offer a basic free plan, however we are unable to provide all of our features on this plan. We have worked hard to ensure that we offer a loyalty program to cater to all budgets however, some features are exclusive to higher plans as they involve a lot of technical work on our side. If you would like to find out more about our free plan, take a look here. (https://help.loyaltylion.com/getting-started)

June 11, 2018

Very expensive and all the better features are more. That being said it is worth the money. It is a great program and offers a lot of features that make it worth the cost.

I do wish the in cart additions and a bit more customization was available but I do enjoy the customer service and it makes the program valuable.

Oh Hello Stationery Co
United States
Over 3 years using the app
March 12, 2021

The support team is usually quite helpful and responsive (within one business day, sometimes quicker). Only downside is that some great functionality like tiered point rewards and public-facing (without singup requirement) point structure are not suppoered in lower-tier version (e.g. we're using small business plan).

JUNIPERunltd
United States
Almost 2 years using the app
LoyaltyLion replied March 15, 2021

Thank you for taking the time to leave us a review! We're grateful for your feedback on our features and glad to hear that you have had such a positive experience with LoyaltyLion so far 🦁

Edited March 4, 2020

Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.

Safari Ltd®
United States
Over 3 years using the app
LoyaltyLion replied March 11, 2020

Hi Safari Ltd,

A member of our support team has reached out to help - we'd love to resolve these points with you.

Thanks

June 11, 2020

This is a great app that is easy to use and works perfectly with our store! We'd highly recommend it to anyone looking for a loyalty/rewards scheme app. The customer service team are amazing and always on hand to help with any queries. Big thank you to Laurence who has been extremely helpful and kind.

Love from the Magnum Tattoo Supplies Team

magnumtattoosupplies
United Kingdom
Over 3 years using the app
LoyaltyLion replied June 11, 2020

Thank you so much for your review, we love hearing your feedback! I will be sure to pass your kind words onto Laurence. Thanks again, Caitlin