Reviews (608)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its effectiveness in driving repeat purchases and increasing customer lifetime value. They appreciate features like the customizable rewards landing page and the analytics dashboard, which help track the impact of loyalty programs. The ease of integration with platforms like Klaviyo and Shopify is also highlighted, along with the straightforward onboarding process and responsive customer support. Merchants find it particularly accessible, even for those with limited technical skills.

March 9, 2018

Our team at Dachshund Lovers Online found it easy to install and navigation was great experience Encountered no issues during installation.

Dachshundloversonline
Australia
8 months using the app
August 18, 2016

Extremely easy to setup and manage. The instructions were clear and straightforward. It has done a great job of bringing new traffic to our website. Highly recommend!

Maximus Apparel
United States
7 months using the app
May 24, 2018

I have tried MANY reward apps!
This is the *absolute best* Reward program out there for shopify store owners in my opinion. I never write reviews (I know I should) but I am so in love with this app and how I get to specify the exact features I want to use and pay for, and the ones I do not need to save money. Other reward apps will only allow for like 50 orders in their base plan, or 50 new customers. Problem with that is the orders who only buy a single small value item; or if based on just new customers, then most of them are signing up for the program for points, but not buying anything. I love this app because it's absolutely free no matter how many customers/orders you have, but you get to choose your own plan of how to reward the customers, which is also really affordable! An example: Pay $10/month, you get a feature added to reward customers for reviews they make; Pay another certain amount a month, you get a feature added to reward customers for their birthdays. There are a ton of ways to customize this app, and I adore it so much! Please keep up the amazing work, LoyaltyLion!

A Court Of Candles
United States
7 months using the app
October 27, 2022

Incredible app and customer service by Luana superresponsive and enchanting. Very happy so far with the help instalating it and the results. Heads up to Oscar of the sales team.

Velites
Spain
7 months using the app
LoyaltyLion replied November 30, 2022

Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding and Sales teams are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.

May 9, 2023

Chris Burr and Jason Leader were awesome in helping us get our program up and running. They have been a pleasure to work with.

TRUE linkswear
United States
7 months using the app
LoyaltyLion replied May 9, 2023

We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.

July 19, 2019

People complaining about pricing on here is a little confusing to me - It seemed perfectly transparent to me when I signed up 6 months ago, and I was able to start small and incrementally add paid features only as I needed them. All the paid features are laid out on a single page with easy "add/remove" buttons. EASY - The only tech support request I've had so far was responded do and addressed quickly by their team. I'm a happy customer so far!

Ross Street Roasting Co.
United States
7 months using the app
May 19, 2023

Great team and support so far. Very helpful and quick response time. Looking forward to see what we can achieve with this tool :)

DE PURELEI
Germany
7 months using the app
LoyaltyLion replied May 25, 2023

Thank you for your review! We are looking forward to seeing your loyalty programme progress too!

September 19, 2019

Super helpful staff and very responsive to any questions. The app might take a little exploration to fully understand but it is a very powerful tool. I highly recommend it!

Mutt Pack Outfitters
United States
7 months using the app
LoyaltyLion replied September 27, 2019

Thanks for the great review! Glad to hear that you have had a good experience with our Customer Success team :)

November 30, 2022

Great company and really user friendly app. Vicky has been amazing with helping us launch and super friendly throughout. Really happy with everything!

The Ragged Priest
United Kingdom
7 months using the app
LoyaltyLion replied November 30, 2022

Thanks so much for your feedback! It makes our day hearing about how much you love our platform and the great service you've received from our team. We have passed on your review to our team and look forward to continuing working with you!

April 22, 2019

Works great! Easily installed. The first app that I didn't need help with. Fingers crossed that it actually helps with sales now.

Victorian Rose Needlearts
United States
7 months using the app
LoyaltyLion replied April 23, 2019

Glad you're set up and ready to go - good luck!