Reviews (288)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use in creating pop-ups and forms, which helps in growing subscriber lists effectively. It offers extensive customization options and integrates well with Mailchimp and other services. The customer support is noted for its responsiveness and helpfulness. Additionally, a free plan is available, making it accessible for new or small businesses, and educational resources enhance user understanding and utilization.

January 16, 2019

We added this app to our website to obtain email addresses for newsletters. Would be nice if the app had newsletter templates that you could just click on and update with your unique information and then send. I am not sure exactly how to get the emails to populate to a newsletter app. It is still a learning process.

Two Sisters DIY
United States
Over 1 year using the app
February 11, 2021

Great app for email capture and easy to use. Their customer support works promptly to resolve any issues.

REBL
United States
Over 1 year using the app
Mailmunch replied March 10, 2021

Hi REBL, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.co".

March 27, 2023

Great customer service by Kevin! The app is easy to use and really helps with simplifying email chains

Joe's Surf Shop
United States
Over 1 year using the app
Mailmunch replied April 11, 2023

Hi Joe's Surf Shop, We appreciate the nice review you've left us, and thanks for the shoutout to Kevin. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

February 19, 2021

App freezes every 2 seconds as it autosaves. Tried it on every browser and even tried a PC and it still freezes. They told me to clear my cache, cleared it. Same issue. Really considering changing my plan because there's no use in having PRO if I can't even finish a newsletter in a timely fashion. Giving this 3 stars because the app would actually be great if it didn't freeze up.

Vintage Vandalizm
United States
Over 1 year using the app
Mailmunch replied March 10, 2021

Hi Vintage Vandalizm, Apologies for the inconvenience. It is my understanding that this issue was resolved for you. If that is not the case, please reach out to us at "support@mailmunch.co" We will have a zoom screen share call scheduled with you to have this issue reproduced on your end and have it resolved as well.

Edited August 6, 2019

I Just love this app its good app and helps me stay in touch with customers I highly recommend it!!!

Gapelii Brand
United States
Over 1 year using the app
Mailmunch replied August 6, 2019

We appreciate the nice review you have left us. Please let us know if there is anything you need.

I would also recommend checking out our knowledge base for more Shopify and Mailchimp features related support articles.

September 2, 2021

Can't say enough about the customer service I've received from this company. Always helpful when i have a question. I'm still learning and it's a pleasure to converse with these people!

Ladybugfeet Jewelry Designs™
United States
Over 1 year using the app
Mailmunch replied September 9, 2021

Hi Ladybugfeet Jewelry Designs™, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

March 10, 2017

Simple to use and easy to integrate.

Ravenscroft Crystal
United States
Over 1 year using the app
November 4, 2020

The free option is basically worthless and the paid option is super complicated to use. I would not recommend

Pierce Paints
United States
Over 1 year using the app
Mailmunch replied November 5, 2020

Hi Pierce Paints, We are sorry to hear you feel this way. Replies to your support queries have been sent but we have not heard back. Can you please check your inbox and respond so we can address your concerns and make sure your Mailmunch account is set up as per your requirements. You can also contact us on live chat through your account.

April 26, 2019

I use this app for pop-up, and embedded email sign up after MialChimp and Shopify ended their partnership. Liz was vary helpful in getting us setup with the embedded email sign-up and made the transition to MailMunch very easy.

Alli.C Children's Wear
United States
Over 1 year using the app
November 20, 2016

Great app! Successfully signed up thousands of subscribers with it.

Supersonicspiano
Australia
Over 1 year using the app