Reviews (288)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use in creating pop-ups and forms, which helps in growing subscriber lists effectively. It offers extensive customization options and integrates well with Mailchimp and other services. The customer support is noted for its responsiveness and helpfulness. Additionally, a free plan is available, making it accessible for new or small businesses, and educational resources enhance user understanding and utilization.

March 2, 2022

I've been using this app for over a year. It has so many bugs. Features we set up will just stop working and I will not be notified until a customer alerts us that they couldn't sign up for our list or receive a coupon code. Currently, our coupon autoresponder stopped working and the app is prompting me to upgrade to use this feature but I've had the PRO LEVEL subscription since day one. This app is totally unreliable.

Rancourt & Co.
United States
Over 1 year using the app
Mailmunch replied May 12, 2022

Hi Rancourt & Co., Extremely sorry for the inconvenience you had to face. I have reached out to you regarding your concerns. Please respond to that email so we can have this issue fixed for you.

October 13, 2025

Perfect!

Bare Africa
South Africa
6 days using the app
February 1, 2021

Love the analytics from this app! I love how I am able to see all my numbers and how I have improved as a brand.

Aeva Beauty
United States
About 1 year using the app
Mailmunch replied March 10, 2021

Hi Aeva Beauty, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.co".

Edited May 29, 2020

Easy to use, streamline setup process! Not complicated, app has one function and seems to do it well. We will see how it goes from here !

Remix Snacks
Canada
About 1 year using the app
February 7, 2020

Been using off and on for a while and am getting more serious about my emails this year. I really like the included reporting. It's great to see how many were opened and how many click throughs you get from a particular email. I'm looking forward to using more features that it has to offer.

Halloween24x7
United States
About 1 year using the app
October 10, 2016

Very good app. Support is great. As long as they keep iterating and improving, i plan to keep on using this solid and effective app. Also love how it "talks" to mail chimp right out of the box.

Betterlisten
United States
About 1 year using the app
March 8, 2017

Love this app, been using it for over a year now and it makes money and grows my list!

Create R4u
United States
About 1 year using the app
Edited October 1, 2020

THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD

No Worries
United States
About 1 year using the app
Mailmunch replied October 1, 2020

Hi Jill, We are extremely sorry for the inconvenience you had to face. Jessica reached out to you earlier regarding the resolution of this issue. Can you please check if you've received an email from Jessica or a message on our live chat from Alex so we can make sure that this issue is resolved and everything is setup as per your requirements?

November 13, 2019

Excellent app! So user friendly. We have used for pop ups and landing pages. Thanks for making collecting emails a breeze!

Rivka Friedman Jewelry
United States
About 1 year using the app
Mailmunch replied November 18, 2019

We appreciate the nice you review you have left us. If you require any assistance please let us know.

November 1, 2016

great way to build your email list and this simple app makes it so easy!

Peanutbutterco
United States
About 1 year using the app