MIDA: Heatmap, Record & Replay
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (142)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration. It offers valuable insights through session recordings and heatmaps, helping understand customer behaviors and improve website metrics like bounce rates and conversions. The support team is noted for their quick and efficient responses. Additionally, it's GDPR compliant, supports multiple stores, and provides real-time analytics, making it a cost-effective choice for enhancing online store optimization.
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nice so far
Very helpful customer service! I love this app it’s 100% recommended for you business, I love it!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
The session replays are very helpfull, the service is good and they reply fast!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Snelle respons, goede app. Zeker aan te raden!
We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met.
Really awesome service! So glad it exists, plus the support team is very prompt and helpful with support..
Looking forward to using this app long term
Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it!
The support as well is very fast and helpful.
The today update is so useful!! (you could see the basket value and referred in the listing and is soooo important)
Thanks
Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.).
But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.
Thank you for your 4-star rating!
We appreciate your feedback on the video playback functions and are glad to hear you find the app simple, practical, and easy to use for tracking customer behavior.
However, 4-star review seems like you are not fully satisfied with our app yet. We will support you our best to revise your experience.
If you might need any further assistance, don't hesitate to contact us at "support-sbc@bsscommerce.com".
Excellent app, really simple to use. The customer service provided by Jolie and Jennie was really good also!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!