MIDA: Heatmap, Record & Replay
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (110)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to track customer behavior and improve website conversion rates through features like session recordings, heatmaps, and detailed analytics. It's noted for its easy installation, user-friendly interface, and maintaining website speed. The app also supports GDPR compliance and can be used across multiple stores. Customer support is frequently praised for being responsive and effective, with specific staff members often mentioned by name.
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I have tried most of the replay and heat maps apps and Mida is one of the worst ones I have experienced. Here is why:
1. Transition between menu items are not fluid.
2. It sometimes shows double images (eg two exactly same buttons) on the replays. However it is not the actual user experience, based on our test sessions.
3. App is not fast enough, moving from one menu to another takes considreably long time.
4. You can create different views, but you cannot easily reach the cart values in the replays.
5. I could never use heat map, hope someone could.
6. They are sending a lot of emails, a lot of messages. If you don't want, you need to tell them directly (and after that they only send 4-5 emails).
7. They have a trial period, but be aware that this can end before you think (".")
Overall I am not happy with this app and don't recommend to anyone.
Hi Baris,
This is Jonas from BSS Commerce. On behalf of the team, I want to sincerely apologize for the less-than-ideal experience you had with our app.
Your feedback is incredibly valuable to us, and we appreciate your candidness. Our team is diligently noting your insights and is fully committed to progressively improving the app in the future.
Again, so sorry if our email inconveniences you; our intention is solely to ensure that all updates and new features are communicated transparently to our valued users like you. We have removed your email from receiving update emails about the app.
Regarding the trial period, we provide a 14-day free trial for all customers to explore the app. This trial is effective for the next 14 days from your subscription date. If you choose to unsubscribe during this period, rest assured there will be no charges incurred.
Your feedback shapes our ongoing efforts to enhance the app, and we look forward to providing you with an improved experience in the days ahead.
If you have any questions or concerns about the incident, please feel free to reach us at support-sbc@bsscommerce.com
Awesome app!.
Really great app and friendly and helpful support team!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
They took my advice and made optimizations, which I think is great.
Thank you so much for your 5-star rating and kind words!
We appreciate your positive feedback and are happy to hear that you think the optimizations implemented are great.
Thank you for your continued support!
this app help me a lot thank you.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
I use it in free mode. Really interesting to be able to observe customer sessions. Quick technical service ;) !
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Really good app for understanding the customer's journey. A+++
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan.
Die Preisgestaltung ist auch fair gestaltet.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Great customer service and very fast response!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Awesome app!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!