Reviews (521)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to scale operations and enhance efficiency through seamless integration with major carriers like FedEx, UPS, and Australia Post. It supports complex shipping needs such as global shipping and custom declarations, and offers features like batch label printing and precise dimensional weight calculations. Merchants appreciate the user-friendly interface, straightforward setup, and exceptional customer support, noting the responsive and knowledgeable staff who provide personalized assistance via Zoom for setup and troubleshooting.

July 5, 2023

Sibi was incredibly helpful in setting up the shipping fees to our storefront. I appreciated the Zoom call and screensharing, it made the whole process very smooth.

Righteous Gelato
Canada
10 months using the app
November 18, 2022

I needed assistance with changing the shipping settings and the staff was fast in responding and gave me the exact info that I needed.

Smart Earth Camelina - USA
Canada
10 months using the app
November 14, 2023

Great service, took the time to explain many features and very professional.

House of Bimbi
Australia
9 months using the app
December 6, 2022

This is why this app is so good. It actually connects your live negotiated rates you have on your UPS account to the customers checkout in real time. This way they only pay the exact fair amount. Otherwise Shopifys internal rates will rob the customer blind and over charge by massive amounts of shipping costs ,then no one will check out.
Plus they will give live zoom meeting to make sure your fully set up. 5 stars here

Echotonemusicaudio
United States
9 months using the app
Edited June 24, 2024

Fantastic! Great customer service and fantastic app performance. It saves me a ton of time!

Wilderness Resource
United States
9 months using the app
October 6, 2023

This app is easy to use and the customer service is great

Ozzy's Antiques, Collectibles & More
United States
9 months using the app
December 1, 2022

Excellent customer service. I had some issues printing labels and team were right on it, within 10 minutes, sorting it out with clear instructions of how to resolve. Thanks.

Native Essence AU
Australia
9 months using the app
August 31, 2023

I'm new to this App, and so far it looks very easy to use. The support has been terrific with helping me to get set up.

Thank You Silver
Canada
8 months using the app
July 12, 2023

PH MultiCarrier has become a great app to use for calculating shipping rates on Shopify. The support team has been very patient and helpful while building out the app to do everything we need it to do. It also works with our subscription service, which is a huge plus. I'm glad we found this app, as it allows us to provide the best rates by going directly through our connected shipping accounts. Shipping rates are a large part of what customers considers when purchasing a product and having those rates at checkout reflect the best rates we receive from our carriers is one of the main reasons we have opted to use PH MultiCarrier.

On the backend, the most important features of this app are the ability to have multibox shipments and automatic box packing based on product dimensions and shipping box dimensions. The automatic box packing takes a little bit of "thinking out of the box" to get it to work, but once it does, it's a life saver. Without these features, I would have selected a different app, but PH MultiCarrier is able to do both. I recommend this app for any company/person that wants greater control over their shipping prices or anyone who needs to easily separate products between multiple boxes, which is a feature that Shopify has neglected to include for a long time.

StableFeed
United States
8 months using the app
February 27, 2023

Sashi was very patient with all our app questions and understood our needs. He also made it clear he was there to help with future questions as we set up our packaging. Thank you!

The Orange Room
Canada
8 months using the app