Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing international Shopify orders due to its user-friendly interface and seamless integration. It's praised for features like multibox shipments and automatic box packing based on product dimensions, making it ideal for Australian businesses and those needing multi-carrier shipping services. The customer service team is highly regarded for their prompt responses, professionalism, and comprehensive guidance, including virtual meetings and detailed setup instructions.

Edited November 23, 2022

I have received great help from Keerthi. After i wrote my initial review. Thank you so much! Kind regards, Mikael

Timi of Sweden
Sweden
Over 1 year using the app
PluginHive replied November 22, 2022

Dear Mikael,

Please pardon the delay in calling you on the given number.

We appreciate you joining us on the call, and I'm glad we were able to setup Postnord carrier and generate labels. If you require any additional help, please get in touch with us.

We strive to give each and every one of our customer's prompt service.

December 14, 2021

great features that are not standard in Shopify. That combined with amazing customer service make me give this 5 stars

Buyamia
Indonesia
Over 1 year using the app
PluginHive replied February 16, 2022

Thank you so much for the review. Glad to know you are happy with the app functionality and the support.

March 25, 2022

The customer service was friendly and available the next day. They helped us get all set up with some tips as well.

Wet Noses - Best Friend. Best Food.
United States
Over 1 year using the app
PluginHive replied April 29, 2022

We are happy that we were able to setup the UPS Sure Post rates and the app is now meeting all your shipping requirements. Thank you for leaving us a review. This means a lot to us.

January 21, 2023

Excellent app, works really well, highly recommended. The support is very good to, always a fast response.

Smell Away Ltd
United Kingdom
About 1 year using the app
October 25, 2021

MCSL has been a lifesaver for our business. The capabilities of the app were exactly what we were looking for and the interface is much more intuitive and user-friendly than other apps that offer similar features. Not only is the app solid, but the customer service is exceptional. They went above and beyond for our business and are always very prompt to respond to our inquiries and assist us with our issues. We're so pleased with our decision and will continue to recommend this app and the team to our network.

PPE Supply Canada
Canada
About 1 year using the app
PluginHive replied December 1, 2021

Thank you so much for recommending our plugin and appreciating us. We are glad to know that you are happy with our product and service.

March 9, 2022

Customer Service was very helpful and the app lets me calculate my rates live which I love for my customers.

Bear Cube Boutique
Canada
About 1 year using the app
PluginHive replied April 29, 2022

We are happy that our app is helping you to display live FedEx and DHL live rates. Thank you leaving us a review.

October 20, 2021

We are migrating from WooCommerce to Shopify and love this App in WooCommerce and now love it in Shopify too. The App provides both front end customer shipping interface and the backend shipping administrative tool. We tried several other good Apps but they only handled the front end or the back end. Our shipping is somewhat complex, The App allowed us to input our product dimensions and customer box sizes and then shows the customer the optimum rates for the shipping methods we are offering (Ground, Next Day Air, etc). The App allowed us to set Signature Services by product. The App also allowed us to set up Shipping Zones by state (our product has to be permitted by state). PluginHives customer service has been exceptional. WooCommerce and Shopify take very different approaches to how they allow their Apps to work so I leaned heavily on PluginHive's customer service as we made the switch.

Boozy Bites
United States
About 1 year using the app
PluginHive replied November 11, 2021

Thank you David! We are glad to know that the app features like signature services by the product, product dimensions and custom boxes for packaging met your requirements. Thank you for leaving us an amazing review. This means a lot to us.

August 27, 2020

Their customer support is one of the most responsive teams I have ever worked with. They work around the clock and are always willing to help and/or offer a solution. Thanks again!

AC AIR Technology
United States
About 1 year using the app
April 7, 2022

This app has solved all our issues with customer checkout and shipper integrations. But most of all the support team including Addina, Prathyusha, Anindo and Keerthi give exceptional fast and friendly service.

Ayurvedafamily
India
About 1 year using the app
PluginHive replied June 6, 2022

We are glad to know that our app will meet your shipping requirements. Thank you for appreciating our support and app.

December 28, 2021

Very helpful technical support, thank you! One thing I would like to see this app comes with is that the "Sender Address" can be amended manually when the customer placed the order.

Ship for U HK
Hong Kong SAR
About 1 year using the app
PluginHive replied February 16, 2022

Thank you for taking the time out to leave us a review and share your feedback! We appreciate it and have noted your suggestion. We are glad to know you are happy and satisfied with our App and support.