Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (982)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance customer engagement and conversion rates through effective review management. Key features include customizable review request emails, multimedia reviews, and detailed analytics, with seamless integration into platforms like Klaviyo and Google Shopping. The user-friendly interface and customization options make it accessible for those with limited technical skills. Merchants also praise the responsive customer support team for their quick and effective assistance, ensuring smooth onboarding and ongoing support.

December 13, 2022

Super simple set-up, effective customizations + exceptional support from customer success representatives.

Monos
Canada
Over 4 years using the app
June 15, 2018

By far the best Review app available in or outside of Shopify App store. Price, service, design, and functionally are the best we've seen. The value is incredible. Would HIGHLY recommend to anyone who wants to ramp up revenue and double down on their Shopify Store.

Oliver Cabell
United States
Over 4 years using the app
Edited June 30, 2022

We used an established Shopify Review Platform for about 12 months before trying Okendo. Then we were forced to upgrade our version to include customer photo reviews which increased the price of the competitor platform exponentially. The feature upgrade was not seamless and I was very disappointed with their (YotPo's) new pricing and we were not really developing a great review platform as we desired and were ready to go back to standard Shopify reviews. The move to Okendo has been fantastic. Their integration with Shopify is seamless, the ease to install and configure the review system and most importantly price cannot be matched. The ability to configure reviews specifically to suit our business has been fantastic and a real differentiator vs. our competitors (until they started using same and copied!!). We have Okendo integrated with Smile.IO (our loyalty program) - and this has smoothed how we reward our customers for reviews. Overall it is has been running for years now without a problem, support is quick and they are always evolving. Importantly, we have not experienced a price gauge from Okendo and they have for most part our original pricing & features which is admirable. We are about to integrate with Omnisend - will see how this goes but hoping it adds even more value.

SPEEDCUBE PTY LTD
Australia
Over 4 years using the app
November 5, 2020

This app is very easy to use, very user friendly. As for software devt. experience and troubleshooting, I want to commend Scott for always giving quality customer service experience. We're always attended with prompt response, quick resolution as well. Cheers team! Thanks.

Defence Sporting Apparel
Australia
Over 4 years using the app
September 5, 2020

Okendo is fantastic. Moving to Okendo from our previous review platform was a great decision. For the same rate we now get unlimited reviews, a much more flexible display and amazing customer service. Can't fault it.

PEAK CHOCOLATE
Australia
Over 4 years using the app
November 28, 2022

Okendo has been our product review app for over 3 years now - their growth of current and new features, top-notch support, affordable plans and efficiency of their platform keep us loyal. I would and do highly recommend Okendo.

Mr Pool Man
Australia
Over 4 years using the app
May 24, 2022

Reading and responding to reviews is very easy. I had a question about review emails and using Okendo or Klaviyo and Angel was able to answer my questions quickly and efficiently. Walking Cradles is a very satisfied customer!

The Walking Cradle Company
United States
About 4 years using the app
January 19, 2022

Been using Okendo for probably 5 years now which was an upgrade from Yopto. The custom side on the back end is sweet, and their customer service at the beginning and years later is still top notch.

Orange Mud, LLC
United States
About 4 years using the app
April 29, 2020

Okendo "just works". It was cheaper and less bloated than all the competitors. All the product pages have shining reviews with product photos and videos. We love it!

MUD\WTR
United States
About 4 years using the app
Edited September 11, 2024

Update: 4 years in and we are still very happy with the app and the support that Okendo provides us.

I've been using Okendo for several weeks now and I'm very pleased with all the new reviews coming in. They basically did the install for me after getting some details about my business. So far I would highly recommend it.

Texas Hill Country Olive Co.
United States
About 4 years using the app