Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,038)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement, praising its ability to include photos and videos in reviews, which enhances customer interactions and conversions. They value the customizable review request emails, integration with platforms like Klaviyo and Google Shopping, and user-friendly interface. Exceptional customer support is frequently highlighted, with the team noted for their responsiveness and professionalism in optimizing app functionality.

November 16, 2021

Okendo is truly best in class for reviews. Their tools, integrations with other major e-comm platforms, and overall set up is exemplary. The dashboard is super easy to navigate and the onboarding process was turnkey and seamless. Their team provides white-glove service and sets up the entire process (especially if merging from another platform) for you. We're so excited to be working with them and highly, highly recommend.

Ranch Road Boots
United States
About 2 years using the app
Edited November 9, 2022

Excellent app that has generated incredible reviews for both our AU and USA Shopify websites! Love the integration and how you can tailor the look and feel to suit your brand. Amazing customer service from Norma, she is so helpful and quick to respond!

Mindful and Co Kids
Australia
About 2 years using the app
September 28, 2020

After using Yopto we decided to make the switch to Okendo. We really like how our customers can leave reviews on various product attributes; this allows us to glean better insights than just a simple star rating. Customer service is great from both online agents and our dedicated account manager.

Haven USA
Canada
About 2 years using the app
July 28, 2023

Awesome customer support! Super user friendly backend and easy to use. Our customers are leaving great reviews and building trust for our brand.

ArtStar
United States
About 2 years using the app
October 11, 2022

We moved from Yotpo to Okendo just over a year ago and haven't looked back. Installation was very smooth, plus they've been world-class on countless occasions when we've needed help from their support team - regardless of how simple/complex our request has been! Highly recommend! A++

Huski®
New Zealand
About 2 years using the app
January 26, 2022

We have been using Okendo for our eCommerce store. The interface is very easy to use and intuitive. The User experience very smooth and their customer support very reliable, quick & nice! Recommended

NOICE Toothpaste
United Kingdom
About 2 years using the app
June 9, 2022

Their support team is great and always available to answer questions promptly. Yesterday, I needed assistance with the coding on my site to adjust the centering of review images - a ticket was created and the issue resolved within a couple of hours. Super helpful and easy!

Dashing Diva
United States
About 2 years using the app
August 14, 2023

The entire team at Okendo is amazing! Lauren G was SO helpful during our onboarding process and made it easy and seamless for us!

Cleo+Coco
United States
About 2 years using the app
April 21, 2021

The Okendo team has been great (and very responsive, with quick turnaround) at helping us migrate our reviews from another reviews platform, as well as helping us set up the reviews requests, and flows. I love that there are reminders for reviews and that you can offer rewards to customers (ie a discount) to incentivize and thank them for taking the time.

Mouth Off
United States
About 2 years using the app
Edited September 30, 2022

very responsive and helpful support team, also one of the few that will automatically syndicate reviews into google

Ron Tomson
United States
About 2 years using the app