Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

May 5, 2023

Great support. Emil from their support team answered my questions real quick, without making me wait even the slightest bit.

blingkyng
India
About 7 hours using the app
OptiMonk replied May 10, 2023

Hey there,

Thank you for sharing your positive experience with our support team at Optimonk! It's heartwarming to hear that you enjoyed your experience with us and that we could answer your questions.

If you have any more questions or need further assistance, don't hesitate to reach out. Happy exploring!

Kind regards,
Emil from OptiMonk

October 11, 2023

Fantastic customer support and UX design!

Shiny Magic Rocks
United States
About 23 hours using the app
OptiMonk replied October 16, 2023

Hey there,

Your words made our day brighter than a rainbow on a sunny day. We're thrilled you're loving our customer support and UX design. If you need anything else, just give us a shout! We'll keep the good vibes coming your way!

Kind regards,
Emil from OptiMonk

July 19, 2023

Just started today and the service is absolutely great. The customer support was very helpful and it seems like we can go pretty advanced into setting up pop-ups etc.

Anapana UK
Netherlands
About 2 hours using the app
OptiMonk replied July 26, 2023

Hi there!

Thank you for your positive feedback! I am glad that you are having a great experience with OptiMonk so far and I hope we can work together for many years ahead! :)

If you need any help in the future, don't hesitate to contact us!

Sara from OptiMonk

August 1, 2023

Very happy with the customer service and the app itself. It works perfect and no problems. excellent customer service!

Sazai
Norway
About 16 hours using the app
August 14, 2023

Chris patiently help me set up my pop up. Taking screenshots and making sure I was informed every step of the way. My pop up is all set up and I was ready to go in under 10 min!

WoolenWomenFibers
United States
About 1 hour using the app
OptiMonk replied August 16, 2023

Hi there,

It's Chris here, I just wanted to thank you for your lovely review. It was a pleasure assisting you with your campaign and I wish you all the best :)

Do get back in touch with us if you need help with your campaigns or just have a general question about the app!

Kind Regards
Chris

September 22, 2023

Application super pour créer tout type de campagnes et de pop-up, et le support technique est formidable (merci Chris !). Continuez comme ça l'équipe !

MySecretGarden
France
About 7 hours using the app
OptiMonk replied October 16, 2023

Merci beaucoup pour votre retour positif !

Nous sommes ravis d'apprendre que vous appréciez l'application et notre équipe de support. Nous nous efforçons constamment de fournir un service exceptionnel à nos clients, et vos encouragements nous motivent à continuer sur cette voie. Si vous avez des questions ou des préoccupations supplémentaires, n'hésitez pas à nous contacter.

Nous sommes là pour vous aider à tirer le meilleur parti de notre application.

Meilleures salutations,
Chris d'OptiMonk

December 14, 2023

Átlátható rendszer, az ügyfélszolgálat gyors és segítőkész.

Dekor Puff
Hungary
About 2 hours using the app
OptiMonk replied January 15, 2024

Üdv!

Nagyon szépen köszönjük a kedves szavakat, nagyon örülünk, hogy átláthatónak találod a rendszert, ez fontos számunkra, és természetesen az is, hogy elégedettek legyenek az ügyfelek az ügyfélszolgálatunkkal! Nagyon köszünjük a review-t! :)

Üdvözlettel,
OptiMonk Csapat

October 4, 2023

Amazing customer service

warrioraddict.com
United Kingdom
About 2 hours using the app
OptiMonk replied October 16, 2023

Hey there,

Thank you for your kind words!

We're delighted to hear that you had an amazing experience with our customer service. It's been a pleasure walking you through the OptiMonk campaign editor and helping you explore its fantastic features.

Should you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!

Kind regards,
Emil from OptiMonk

May 11, 2023

So far the app is great. Team is very active and responds immediately. The forms are intutive and easy to implement

MiStore.pk
Pakistan
About 2 hours using the app
OptiMonk replied May 15, 2023

Hello there,

I am glad to hear about your positive experience with our service.
Thank you for your kind words!

If you need any assistance, please do not hesitate to get back to us. We are happy to help!

Best Regards,

Ati from OptiMonk

May 3, 2023

Application facile d'utilisation, des conseils à l'écoute et efficace !
Je recommande vivement pour simplifier votre boutique.

Terracotta-shop
France
About 15 hours using the app
OptiMonk replied May 4, 2023

Hi there,

Thank you for sharing your opinion, we are really happy that you enjoy the perks of OptiMonk!

I'm very happy that I could help you, and if you need assistance in the future, don't worry, we'll be there for you.

Sara from the OptiMonk Support Team

----

Bonjour à tous,

Merci d'avoir partagé votre avis, nous sommes vraiment heureux que vous appréciez les avantages d'OptiMonk !

Je suis très heureux d'avoir pu vous aider, et si vous avez besoin d'aide à l'avenir, ne vous inquiétez pas, nous serons là pour vous.

Sara de l'équipe d'assistance OptiMonk