Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

December 3, 2021

Great app. Fast live chat support. Every problem was resolved quickly. Perhaps the editor should be improved a little to achieve excellence.

Vittorio Virgili
Italy
About 3 years using the app
OptiMonk replied December 3, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thank you so much for your constructive feedback, we really appreciate your honesty. If you'd like to help us improve the OptiMonk editor and you have some suggestions, please share them with us via chat, or if you're interested, you can also participate in our UX Research.

We've just released a new editor and your insights would be really helpful! :)

Thank you once again and feel free to contact us anytime.

Have a great weekend,

Anna from OptiMonk

Edited February 12, 2019

If you divide monthly leads generated by the subscription price you'll find exit intent forms are one of the cheapest lead generation methods out there. Great service

Cave Tools
United States
About 3 years using the app
February 28, 2017

Grat app gets the job done, I recommend this for exit intent.

Petabunga
United States
About 3 years using the app
July 6, 2021

didn't know how to do many stuff and the support went in and helped us with it all, The app is amazing

Gear Doctors
United States
About 3 years using the app
OptiMonk replied July 6, 2021

Hi Mike,

I'm so glad you like the app! :)

Feel free to reach out again if you need any help with your campaigns.

I wish you the best of luck with your store!

Anna from OptiMonk

November 5, 2017

It is a pretty fantastic software. Tons of options and the ability to really pinpoint target just about anything. I use OptiMonk for two different businesses I own and it works well in completely different markets. Highly Recommend!

Bad Hombre Coffee
United States
About 3 years using the app
September 23, 2016

Works great on our art supply website, was able to capture abandons as advertise and do A/B testing. Highly recommended

Pluqis
United States
About 3 years using the app
June 5, 2017

Great App, very easy to use.
We have been able to generate custom pop-ups for different areas of the site with ease. Would highly recommend.

Spring Chicken
United Kingdom
About 3 years using the app
July 18, 2021

The ways you can segment your pop ups are more than enough and it works. I had a few questions and Anna from Optimonk replied to my emails in a timely manner and was extremely helpful. I used to use Klaviyo forms to collect leads and I find Optimonk a MUCH better alternative as it also integrates with my current Klaviyo email lists. I've witnessed a huge change in lead generation conversion rates as well as some website purchases. The popups are easy to customize and the options are almost unlimited. I'm very happy with this app and the useful resources they provide to help you grow your email list. Fantastic job guys! Thank you :)

Funk's Wooden Wonders
United States
About 3 years using the app
OptiMonk replied July 19, 2021

Hi Kathryn,

Thank you for your detailed feedback!

I truly believe that your insights will be useful for those who are thinking about trying out our app.

Also, I'm very happy that OptiMonk seems to be 'The One' for you, and thanks for mentioning my name as well. I appreciate it a lot!! :)

Feel free to reach out to us if you need any assistance in the future.

Have a great week,

Anna from OptiMonk

January 5, 2017

A pop up with analytics. That's the bonus. Plus there were able to offer some advanced support for us as well as some customization we needed for a reasonable cost. It's critical now, too, that you can not have pop ups show on mobile.

Tamethebeast
United States
Almost 3 years using the app
April 18, 2019

Very good customer service and feature rich. I checked out another highly rated and found Optimonk to be a good bit better overall.

Goally
United States
Almost 3 years using the app