Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features that simplify local delivery and shipping. It's easy to integrate and particularly useful for businesses requiring delivery date selection. The support team is known for their efficient problem-solving, with team members Manoj, Hemadri, and Mayank often praised for their exceptional service. The app is reliable, frequently updated, and affordable.

August 3, 2021

Was such great support from the team, really appreciate their technical expertise and abilities to go above and beyond!

BAKED by Blonde Butler
Australia
7 days using the app
Identixweb Limited replied August 3, 2021

Hey👋 Thank you so much for your review!🙏🏻 We really appreciate you taking the time out to share your experience with us. 🙌🏻😊 😊

December 6, 2021

Super service après vente. Installation et mise en place facile. Cette application facilite la gestion de mes commandes.

Jardin Mademoiselle
France
7 days using the app
Identixweb Limited replied December 7, 2021

Merci beaucoup pour votre avis. 🤗

October 21, 2020

It offers the date on both shipping & local pickup options for customer to choose on it. Even customer can choose different time/ time slot for pickup services. It's a nice app to try out. Not to mention their customer support are friendly enough to help you out.

La' Vesta Floral Design
Malaysia
7 days using the app
Identixweb Limited replied November 6, 2020

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

July 20, 2022

Great support and great app. The app works exactly like we intended to use. Allows customer make delivery decisions to eliminate future confusions.

East Bay Pie Co
United States
7 days using the app
Identixweb Limited replied July 22, 2022

Thank you so much for your feedback...😍😍

June 2, 2020

Was working fine but then stopped. Can load or not load for end users depending on the day, hour or minute and if my 6 year old daughter got out the right or left side of her bed. Contacted support twice to see if they could help and no response. Hoping this crap review will entice a response.

2U Grocer AU
Australia
6 months using the app
Identixweb Limited replied June 2, 2020

Hello there, I hope you are doing well.
Sorry to hear about this and I apologize for the inconvenience you had with our app!
I have investigated further on your concern and found the emails you sent to us. Also, I have found that we had replied to both emails within 24 hours as we promise to reply when we get your request in our email.
See the below screenshot of the reply:
- Here is your first email on 18th of March, 2020
https://prnt.sc/ssa3oy
- Second email on the 28th of May, 2020.
https://prnt.sc/ssa4g1
→ Please let me know about the exact issue your are fading with the app and our team will assist you to resolve it.

December 12, 2019

I just launched my site and engaged this app. I face few major problem from the beginning, and the support basically fixed it on my behalf asap. So far I had engaged with few more app in shopify store, this app provide the best effort and speed support! And it help us so much work on not needing to call customer to arrange delivery date anymore! Highly satisfied.

Barf King
Malaysia
6 days using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

May 1, 2020

This app is great with many functionalities, only area for improvement is that the ability to limit number of deliveries per slot doesn't come standard & must be added on... Hopefully coming soon :) Support is always there in minutes and ready to help with anything!!

TheShop.mu
Mauritius
6 days using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

November 15, 2018

Nice app! Give you many functionalities. It is easy to set delivery times for your orders and track them at the same time.

Bang Breakfast
Netherlands
5 months using the app
Identixweb Limited replied April 12, 2019

Hi there,

Maybe you find something wrong in our app that's why you reduce the star rating and give us 4 stars. Also, please suggest an improvement in what we should perform in our app so we can fulfill your need and serve our best service to you.

We had expected more love from you by getting 5 stars.

November 3, 2020

Excellent service. Helped me configure the app in a unique way for our business. Will continue to use after the free trial.

MJC Confections
United States
6 days using the app
Identixweb Limited replied November 6, 2020

Thanks for your valuable feedback.

February 8, 2021

Het is een hele fijne app wanneer hij werkt. Regelmatig is er een storing waardoor de kalender niet zichtbaar is. Dit is ontzettend vervelend!

gourmetkampioen
Netherlands
4 months using the app
Identixweb Limited replied February 13, 2021

Thanks for your feedback.