Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.

July 11, 2017

I did a Lot of research before choosing an app. And I have to say that with no doubt I chose the right one. I even did a test purchase and the item came to me nicely packaged and item was beautifully printed! AWESOME! I highly recommend Printful!

P S I Love Dogs
United States
3 months using the app
December 22, 2016

Excellent App. Printful is Number "one" in the print business.

Ridgeline Retail
Canada
3 months using the app
November 29, 2016

If this app did not exist, I would not feel comfortable operating my store as it is right now. It is indispensable to me and have never had an issue with quality or fulfillment.

The Jeopardy Fan Online Store
Canada
3 months using the app
August 20, 2022

I use this app to create and product to my store MDKudos.com. It's been working pretty great so far. No complaints.

marylandkudos
United States
3 months using the app
December 1, 2022

After using many different apps to help me with my online business I do believe that printful is the best one. They have more options and is overall a better choice when it comes to making it easy.

ThyartofgabbiTheStore
United States
3 months using the app
April 24, 2022

I used this app to help me do my orders. I really like how it does most of the printing design ideas. it would be nice if it did give more options for images.

Aljo
Australia
3 months using the app
April 25, 2017

Does all of the "table stakes" stuff well -- good visibility to their process and their tools work well enough. However, the more you use it, the more frustrating it becomes. Their customer support feels like it purposely tries to be unavailable. Their phone is never picked up, and messages answered days later. Email support is spotty, and chat is often unavailable (but usually the easiest way to reach someone, "easy" being a relative term with Printful). Their service is buggy, for instance I had a 60 t-shirt bulk order where the unit cost varied by $3.25 PER SHIRT (!!!) depending on how I set up the order, and I still can't get customer support to help me. Long story short, the more you use it, the more you realize they are not set up to make you (the seller) successful -- which is a big no-no when you're the highest priced/premium service in the marketplace.

Tulip Brand
United States
Almost 6 years using the app
December 1, 2014

Printful is a great company to work with
They currently do most of my fulfilment for me and their service is always on point. They're helpful when you reach them, their chat is a great option when you're in a pinch, and I've found that any time I'm in a tough spot with a customer they've stepped up to be helpful and done the right thing to make what could have been a bad customer experience a good one. They seem to understand that their support of me is what makes my support possible for my customers and that's the biggest thing for a company like them. Hoping they continue to expand their product offerings! Awesome to work with would fully recommend to anyone. - chris

Dirty Nails Bloody Knuckles
Canada
3 months using the app
May 27, 2020

excellent app. seamless with shopify and easy to use. i would recommend the app to everybody with a ecomm store.

BootBoxVancouver
Canada
3 months using the app
Printful replied May 27, 2020

Hi, thank you for your review, we highly appreciate it! We're very glad to hear you are liking the integration with Shopify and we hope to add more features in the future to improve your experience even more! :)

If there's anything we can help with, feel free to contact us at feedback@printful.com anytime!

- Zana

April 26, 2022

Impossible to deal with them. Way too many shipping issues and they always find an excuse not to send a replacement or issue a refund even though the deadlines have long surpassed the date given, even when the label is the issue which they create. They will always find a way not to help. You are left with angry customers bashing your store because of the greed and incompetence of Printful. They are awful and I am now replacing all my prints. Trust me just don't do it.

Davina Shefet Art Store
United Kingdom
Almost 5 years using the app
Printful replied April 26, 2022

Hi,

Thanks for sharing your experience!

We're truly sorry to hear it's been negative. It's our goal to provide the best quality services and although shipping issues can happen, it shouldn't be a regular occurrence.

We were able to find your on-going communication with us and see that our customer support agent is already in touch with our Shipping team to get more info about the package. We absolutely get how frustrating it can be to wait for a solution, especially in such situations, but we want to do what we can to ensure that such errors don't repeat and the delivery is successful for the reshipment.

We'll follow-up with you by email shortly with more info and hopefully, we can resolve this asap and try to turn your experience in a better one! :)