Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

December 1, 2016

This is a great app! I had a difficult time finding an app that enabled me to change pricing for different options. Product Customizer does the trick. The support team is fabulous! Super responsive and very helpful. I have reached out to them several times and always receive a response and a recommended solution within a couple of hours.

Facelix
United States
4 months using the app
January 10, 2018

Works great and the support is unbelievable, they made many custom changes upon request
Thank you!!

Rugs World
United States
3 months using the app
April 11, 2021

I used this app in the past and loved it. I left Shopify for a couple of years, came back, shopped different customizers and in the end, came back to this one. The features can't be beat, I love being able to see what products I need to add options to, what options they already have and the ease of navigating around. AND, their customer service is stellar. That goes a long way with me, they actually know what they are doing, are able to explain what I had wrong and were very positive and polite. In this new world we are living in, kindness really does matter. Thank you for this app!

Oakwood Decals
United States
3 months using the app
Product Customizer replied April 14, 2021

Hello to our friends from Oakwood Decals

We are very happy that we were able to assist you! We sincerely appreciate this honest and thoughtful review! It makes our hard work all the worthwhile! We wish you and your store great success on your ecommerce journey :-)

-Melissa & the Product Customizer Support Team

April 4, 2014

Love this app, gives me the ability to add a text box next to my product that shows up on the order as well, an absolute necessity for my company, take a look at made2ordermetal.com, oh, and get this app!

made2ordermetal.com
United States
3 months using the app
Edited May 3, 2021

If You don't understand something , they an have excellent team to help you with all your needs, And really quick response time . So far this app has worked great for me

ShyneCustumz
United States
3 months using the app
Product Customizer replied May 4, 2021

Hello to our friends from ShyneCustumz

We are happy we could assist :-) Thank you for leaving this wonderful review! We sincerely appreciate it!

-Melissa & the Product Customizer Support Team

August 4, 2013

The app is useful and supports oriental language well! (On the contrary, the apps from Shapify usually don't support oriental languages.) The support team is efficient and helpful.

UNature合粹嚴選|頂級品質、堅持自然|
Taiwan
3 months using the app
August 6, 2013

We love this app! Were just starting out and can't wait to add lots of custom products to our new site...more feedback soon :)

SurfacePatternPrint
United Kingdom
3 months using the app
December 3, 2021

5 stars for customer service. Responsive and will assist with coding to get the app suited to your needs.

East Oak Handmade
United States
3 months using the app
Product Customizer replied December 7, 2021

Hello to our friends from East Oak Handmade

We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 6, 2014

To cut a long story short this app is excellent, does exactly what it says it will do, has a very easy user interface and as far as inserting code into one's template (for installation) goes this app is up there with the easiest. Very happy.

We experienced a slight problem when which was no fault of the developer. We redesigned our website and thus had a complete overhaul of our templates. Nonetheless the developers rectified our coding headache in a short space of time which is incredibly impressive.

$4 a month isn't a lot to pay each month but for a simple app it is maybe a shade excessive. What if you're in business for 10 years? That's a lot of $$$ over a long period. Having said that, if your store requires tons of product customisation then wow, it's cheap. Personally, I think the app should be a one time fee kind of thing but that's just our thoughts.

Can't knock this app as it does what it advertises. I would like to see some more ideas added to this app to justify the monthly price tag.

Active Hound
United Kingdom
3 months using the app
January 7, 2014

Super simple to use. Works as advertised. Flexibility to take it even further. Perfect in my book.

Custom Word Search
United States
3 months using the app