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Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive product customization options, including file uploading and additional charges for extra options. It's easy to integrate, reliable, and contributes to sales growth and enhanced customer experience. The customer support, especially Shevaughn and Nicoz, are praised for their promptness, professionalism, and technical skills. Despite its cost, merchants find it a worthy investment for the added customization it offers. It's recommended for businesses needing extensive product options and customization.

December 17, 2019

The app works pretty well and makes it easy for customers to customize items with just a few clicks. Kevon on the support team was a huge help and quick in response. Would recommend.

NEU Gaming
United States
13 days using the app
Product Customizer replied December 17, 2019

Hello friends from NEU Gaming!

Thanks for the good word here, and the time you took to leave it! So appreciate it. Glad you feel our app works well and that Kevin was a huge help. We are pretty proud of both the app and our support team :-) May NEU Gaming be massively successful!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

May 3, 2013

Love this app! It does exactly as advertised and is super easy to set up and use. It has saved me tons of time and is well worth the cost. Plus the support has been excellent. Even when I had an issue that turned out to be not related to the app, Denis took the time to not only get back to me, but to contact my theme developer to help get the problem resolved. Now THAT is customer service.

Love Letters Cards
United States
13 days using the app
Edited April 28, 2021

Hoping that support gets better. We had an issue where the prouct dropdowns we created stopped calculating and adding the extra charges to the customization. For example, we might offer customers the ability to upgrade to white glove delivery for an extra fee. This is currently not adding the extra fee at all. When I recorded a video gif of the problem and sent them a link, they tried to say it's slow internet even though my gif clearly shows the blunder happening. Hoping to update my review once they fix it, but going on day 3 during one of the biggest selling periods of the year for us (mother's day) without a fix. UPDATE: Customizer has been fixed and is working, although I'm going to keep this review at 3* until it works solidly for a month without a hiccup.

BedPlanet
United States
About 1 year using the app
Product Customizer replied November 5, 2020

Hello to our friends from BedPlanet

Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for amazing customers like you and we hope your store scores it big online! :-)

-Melissa & The Product Options & Customizer Team

October 12, 2022

Great support, helped to integrate with a 3rd party landing page builder for no extra costs. Highly recommended

Microstart Farming
Australia
13 days using the app
Product Customizer replied October 13, 2022

Hello to our friends at Microstart Farming

Thank you for the glowing review and the recommendation. We're so happy to hear that our support team helped to integrate with a 3rd party landing page builder. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 24, 2022

perfect app, great customer service, i didn't know how to install the app and they were very reactive and helped me install it

My Beloved
France
13 days using the app
Product Customizer replied February 24, 2022

Hello to our friends at My Beloved

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 26, 2022

Just installed the app and had to reach out to support for help in installing it and a bit of css styling. Support was great. Made the process very painless and got my options showing on my product page quickly. Very happy so far.

GemstoneJunkey.com
Canada
13 days using the app
Product Customizer replied March 2, 2022

Hello to our friends from GemstoneJunkey.com

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

December 10, 2019

This app is literally amazing! What really blew me away was the great customer service. I switched themes and realized that it didn't work as seamlessly as my previous theme. I reached and literally within 20 minutes I not only got a message well received email, but I got a "I've resolved those issues for you can you take look to verify that is has been resolved?" I am extremely impressed. It's very easy to use and fits exactly what I need!

Fantastic Pawz Pet Stuff
Bahamas
12 days using the app
Product Customizer replied December 10, 2019

Hello friends from Fantastic Pawz Pet Stuff!

Your store is awesome! Glad the app is amazing for you -- we think it's great as well! Also, we're proud of our staff and glad they provided timely support. Appreciate the top notch review... Hope your Fantastic Pawz Pet products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 3, 2020

This is a great app! The ability to add a custom element for an additional charge (special note for $3.99) allowed me to easily increase my revenues and profits.

Support is also fantastic. Yaneeke is a rock star.

Rose Bear Forest
United States
12 days using the app
Product Customizer replied February 3, 2020

Hello friends from Rose Bear Forest!

Your store is awesome! Glad the app is working well for you and is allowing you to increase your profits-- we think it's great as well! Also, we're proud of our staff and loved your comment about Yaneeke being a rockstar =) Appreciate the top notch review... Hope your Rose Bear Forest products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

April 29, 2013

Love this! I spent hours trying to figure out how to customize my products and this solved the issue within minutes. I could not be happier with it.

bumblebeepaperie
United States
12 days using the app
May 5, 2021

Had an issue at first after downloading but the support team was very helpful and got things re-downloaded & working correctly. Site & products are now looking/operating great!

McDonald's Candies
United States
12 days using the app
Product Customizer replied May 7, 2021

Hello to our friends from McDonald's Candies

We are glad we were able to resolve these issues! Thank you for taking the time out to write us this awesome review! :-)

-Melissa & the Product Customizer Support Team