Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

September 21, 2023

Großartiger Support, vertrau bruder

Dupify
Germany
About 1 month using the app
Product Customizer replied September 25, 2023

Hallo Dupify,

Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu hinterlassen, und wir freuen uns, dass Sie großartige Unterstützung von unserem Team erhalten haben. Wir sind für Sie da, wenn Sie uns brauchen!

Das Team für Produktoptionen und Customizer

February 6, 2020

Wonderful app! Easy to use and rarely ever have issues with it. The few times we do, their support team is always quick to help us fix it.

Official SigEp Store
United States
Over 3 years using the app
Product Customizer replied February 6, 2020

Hello friends from Official SigEp Store!

SO appreciate the time you took to give our application this great review! We are pretty proud of both our app and our great customer service! We hope your store is immensely successful! Let us know if there is every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

March 10, 2020

We've used this app for some time and have always been super happy. All apps on Shopify hit snags, but the support team at Product Customizer have always helped to resolve our issues swiftly.

We've tailored the appearance of the app for our uses, and will continue to be a happy customer for some time.

Thanks to Steven and Kevon for being total legends.

Lovimals
United Kingdom
Over 3 years using the app
Product Customizer replied March 10, 2020

Hello friends from Lovimals!

Your store is awesome! Glad the app is working well for you -- we think it's great as well! Also, we're proud of our staff and loved your comment about help you've received from Steven and Kevon =) Appreciate the top notch review... Hope your Lovimals products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited September 10, 2019

This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.

Get Watson
Canada
Over 3 years using the app
June 25, 2013

This app was exactly what we were looking for. It was super easy to install and the setup instructions were simple and easy to understand. What was taking forever to figure out with the default Shopify variants took about 1 minute to setup with this app. Definitely recommend it!! :)

Biscotti, Etc. LLC
United States
Over 3 years using the app
October 10, 2021

The app is easy to use. Problems are unavoidable but I appreciate the enthusiastic support of team.

Myfihu
United States
Over 3 years using the app
Product Customizer replied October 12, 2021

Hello to our friends from Myfihu

Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited July 20, 2022

Tech support was awesome!! I love this add-on to my Shopify site. It allows me to create purchasing programs, with multiple options for my customers that are clear and easy to follow. Had to run the set-up wizard and somehow made a mistake along the way, but tech support had it fixed in no time. Thanks! Love this app

dh+ skin care
Canada
Over 3 years using the app
Product Customizer replied May 6, 2020

Hello to our friends from dh+ Skin Care,

So amazing that you left us 5 stars here! Our tech support works very hard, so Im glad they did an awesome job for you. Hope dh+ earns millions on Shopify!

Sean & The Product Options & Customizer Team

March 29, 2017

Super app! Easy to use. Super service too. Thanks a lot.

Tattyoo Com
Switzerland
Over 3 years using the app
January 18, 2022

Good Customer Service. I appreciated that.............................................................

FishingAmz
United States
Over 3 years using the app
Product Customizer replied January 18, 2022

Hello to our friends from FishingAmz

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are so glad our support team was able to assist you!

Tanu & The Product Customizer Support Team

Edited September 8, 2022

This is one of three customiser apps I tried for burntsoul.com. After a few days of trials, I found that this was by far the most user-friendly and flexible app I could find. Since downloading two months ago it has reduced our service time on customer queries whilst increased sales on our customised product considerably. The support is also second to none with help always given out of hours in the quickest response time. I would highly recommend this to anyone considering it... well worth the money!! UPDATED - Again super fast support. Thanks Aman!

Burnt Soul
United Kingdom
Over 3 years using the app
Product Customizer replied August 19, 2019

Hello friends from Burnt Soul,

We truly appreciate the time you took to leave us this review online. Glad we were the winner out of 3 different apps you tried for customization options on your products. Our app is truly easy to use yet very powerful. If there is ever anything we can do for you please let us know! :)

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team