Very useful app paired with a highly efficient customer service when you need it! Would recommend! :)
We would like to send our thanks for your amazing review. This would definitely motivate our team to continue thriving to deliver high-quality customer service.
Once again thank you for choosing us as your trustworthy partner!
We upgraded to Shopify 2.0 theme "Local" two weeks ago, unfortunately only saw afterwards that it is not supported by "Product Filter & Search". The app-internal default theme for this case does not work on the category pages, only in the search results. We have written to the support 2 weeks ago and 2 days ago several times and got no answer so far. Otherwise the app was always top.
Thank you so much for taking your time on raising this concern.
We are truly sorry for any inconvenience that might have caused you. As we have discussed, it seems that you have missed our response emails.
Since we are connected now, our whole team is happy to continue discussing with you and sort out all of your further concerns.
We appreciate your kind cooperation and hope to help you achieve an ideal store soon.
All the best,
Product Filter & Search is the best ever I used, support is very supportive also there are lots of customisation options , I really appreciate to everyone to use this app in every store.
Your love for our app and the service is indeed the best prize that we are all striving for. Thank you so much!
We did enjoy the precious time collaborating with you as well and hope to make it even more awesome in the years to come. Your satisfaction has always been our huge encouragement to improve every day. As always, we are around here if you need assistance.
All the best to you,
Great app for custom filters, easy to use and setup (using their tools) and great customer support that's quick to answer and help.
We're thrilled to receive your kind review. Being of service to your stores is our great pleasure. Glad that we could turn it into valuable assets to your business!
As always, our customer support team is around here for you. Please reach us anytime you have inquiries/concerns.
Wishing you continued success,
Default sorting options don't work so the app pushed all my sold out products to the top of all my collections and killed my conversion. There's no live chat, just an email function replying within 24 hours. Deleted.
Thank you so much for your feedback.
We are truly sorry to hear that you did not have the best experience with our service, but we would like to have the chance to revert this.
We have been trying to contact you over the phone through the number found in your store contact section, but we weren't able to so far.
We also sent you an e-mail regarding this issue, so you can reach us back through it and let us know if you have a specific phone number you would like us to reach to.
We would appreciate the opportunity to check this for you and resolve it as soon as possible. Your kind collaboration will be highly appreciated.