Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

November 10, 2014

Great App support and a simple but effective product!

CU Doorstep
United States
4 months using the app
June 14, 2016

shopglitterandgranola.com is loving the extra product variation options! Makes the whole checkout process so much smoother without having to ask customers to enter some of the variation as notes during checkout...

Glitter Granola
United States
4 months using the app
March 14, 2023

Disaster. I have been a Product Options customer for 10 years. I started noticing a few options not being charged to customers recently and reached out to support. They informed me I need to install Version 2. After horrific communication that takes days for each message, they deployed something that completely torpedoed my entire site and it doesn't even seem like we can undo it. It appears like "Shop Circle" purchased this app from BOLD but kept the name. I am currently losing thousands in revenue a day with an unknown impact on long-term sales and no real resolution in sight that doesn't likely involve 50+ hours of work on my end.

MooringTech
United States
Over 8 years using the app
December 2, 2014

Absolutely amazing app for customizing and expanding your product options. Has a very aesthetic look to it too and the support is amazing. #1 Product app by a long shot.

Zibby's Conquest
United States
4 months using the app
March 25, 2014

This app is amazing! I dont know what I would do without it. I cant wait for the ability to duplicate options to come out because that would save me a ton of time! Badass product!

Gym Fuel
Canada
4 months using the app
June 24, 2018

The support is amazing just like the app! Definitely, five stars!

Posters Minimalistas
Brazil
4 months using the app
Edited October 10, 2018

This app is essential to my business. I use it to list options for all the different products I sell.

Not gonna lie, it has been a learning curve and I have had some issues. There are a lot of moving parts and certain Shopify features and themes don't integrate seamlessly with Product Options.

With that being said, I asked for help and help I did receive. I was blown away by the customer service I received from MC. She personally addressed all my issues one by one. She walked me through how to fix things and had a dev take a look over my listings and make the necessary adjustments. She kept in constant contact with me through the entire process, even on a weekend. I can tell she truly cared and wanted to help me get things working and I really, really appreciate that.

The app is now running smoother than ever. All along it has been exactly what I need so I'm very pleased to have it working properly. The swatches are beautiful. Just the right size to show the different prints and patterns. I love that I can keep track of inventory and up charge for premium options. This app is well worth the price for the time it saves me alone. It's fantastic. It's essential. And I love it.

Bokeh Dots
United States
4 months using the app
April 4, 2014

Great App! We sell personalized products, so a customization tool that could offer the flexibility of this app, was essential to our business. They helped us tweak the look to suit our taste, and we love it!

Be Monogrammed
United States
4 months using the app
November 14, 2022

Product options has been down for 6 days and I have put in 3 support tickets, yet no one has contacted me to fix it. I have lost sales due to the options not showing and that is unacceptable. I do not recommend this app. The technical support is nonexistent.

3 Pooches Collars
United States
Over 8 years using the app
December 11, 2013

Great App! Integrates well and easy to use. Highly recommend.

bhnevent
United States
4 months using the app