Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

Edited August 8, 2020

We use it on the our site called https://theskinmantra.com where we sell laptop and macbook skins , decals and sleeves.
This product although not too fancy in appearance, is fantastic while implementing. I had required their support once in installing and the support I received was quite prompt.

Thanks

Theskinmantra2
India
Almost 5 years using the app
Edited November 19, 2017

Good app. Good people. Sometimes support is unresponsive but when they do respond they are very good.

Igift
Canada
Almost 5 years using the app
July 6, 2016

Great app, once you figure out how simple it is to use it is a great way to addd options with simplicity to your Shopify store, we love it at Speed Media, saves us tons of time!

Speed Media
United States
Almost 5 years using the app
June 6, 2018

No doubt about it, the Bold app is amazing...
Special thanks to Snigdha, she has been really a big help.

Thejunketindia
India
2 months using the app
October 27, 2014

So far so good! We have just started using this app and may change the way we handle our entire non profit! Super excited! Great customer service too!

Cranio Care Bears
United States
2 months using the app
August 23, 2018

Unable to duplicate the entire option sets for each product. You will always need to copy each option one by one from another product if you are building a catalog of similar products with slight changes.

Huge waste of time.

Give Co
Hong Kong SAR
Almost 5 years using the app
June 27, 2017

Great app that does what it says and makes Shopify more scalable. It is a flexible app that can easily be configured and the support from Bold is good once they work out what you are trying to achieve. I'm very happy and I'd highly recommend this app for a store that sells with options or optional extras. Linelink Online - Australia's Only Blackvue Dash Camera Specialist Dealer - www.linelink.com.au

Linelink Online
Australia
2 months using the app
March 10, 2017

MC is a rockstar! Everything we needed was taken care of quickly and she was so willing to help! Highly recommended!

Premadecheerleadingmusic Com
United States
2 months using the app
Edited September 27, 2019

I have had to seek support (on a number occasions) and I haven't found it very easy to get. At least half of the time I look, their online chat function is disabled (I thought it was a glitch but was told by an operator that they take it down when they get busy.....), I have called in and spoken with someone who said they would get back to me once they learn the answer (only they never called back), and I have written emails (mostly recently Wednesday of this week--it is now Saturday) and they take several days (they say 48 hours but in my experience its been longer) to respond.
Edited Nov 25, 2015 -- they have helped me resolve the issue -- took from Oct 19 to Nov 25, but it was resolved. A notice on their website said the Black Friday rush had them scrambling. Overall I like the product enough to keep using it as it does more than the Shopify variants can. I increased the stars from 2 to 3.
Edited Setp 27, 2019 -- its been buggy for a while. Finally with the integration of another feature it became untenable so reached out to Bold for a fix as the cart is not showing pricing and it isn't integrating with the new multi-currency option -- been waiting a week and still waiting for a reply (after multiple attempts to contact them). Been told someone will respond but they don't. I see there are several production option alternatives and at this point, figuring we may need to look there.

Brewha
Canada
Almost 6 years using the app
March 7, 2014

Our products require more options that Shopify is constructed to deal with natively so we were forced to find a solution elsewhere. After doing some research we settled on the Product Options app and it has been just what we needed. We've been able to give our customers the variety that they wanted and increase our functionality. Now that conditional logic has been added we're excited to take advantage of it and streamline our inventory even more.

Deer Crossing Archery LLC
United States
Over 4 years using the app