Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex inventories with a range of product options and variants. They value its user-friendly interface, conditional logic, and bulk update features, which enhance customization and efficiency. The customer support team is praised for being responsive and knowledgeable, providing quick fixes and custom coding. Regular updates keep the app relevant and functional.

Edited June 13, 2024

This app looks like not so good.
So many images by addons price were generated.
Because of this app, my all store was messed.

Büromöbel Plus
Germany
7 months using the app
July 19, 2017

Please read my review before installing this application as this app has a critical bug that they can't fix. As a shop owner, you need to know this information.

I loved this application. I've tried other apps and this is by far the best product option app, only if it worked.

The critical issue that they have not able to fix for past 6 months is that once in awhile, their added options do not reflect on the total price.

That means, a customer think they've paid for the added options, and it even show up in the receipt as if they've correctly added the options, yet it does not reflect on the total price.

This maybe happens once in a hundred sales, but we made so many angry customers. When they receive the package, the option items are not included because they didn't pay for them, and it won't show up in admin, yet it shows up in their receipt!!

There were many cases that we had to send those options for free to cease the upset customers. Some customers understood that it's a technical glitch yet, it does not leave any good impression on us.

Bold customer support has been helpful, yet they just can't figure out why this is happening, or by the nature of this app, this deadly critical bug can not be fixed for good.

I am writing this review so that other shop owners are warned before installing this.
As I said, I would love to use this app again, if they can ever find out the way to fix this.

I do feel that I deserve an apology from Bold CEO as I waited this app to be fixed for 6 months. I have had enough damage for using this app.

Regards.

Walter

Berkeyfilters
United States
6 months using the app
October 23, 2023

Great app, and quick response, Kemal and Armin provided professional support, I will definitely recommend this app to someone else.

Best Sex Dolls
China
7 days using the app
December 4, 2019

Great ppl Mike is the best. If something is not right they will really try to fix it give it some time

Cartoonizefamily
Sweden
7 days using the app
Shop Circle replied December 5, 2019

Hello there! Thank you so much for the review; we're glad to hear that Mike was able to help you out, and we appreciate you having patience with us while we work on your store. :-)

Please let us know if we can help with anything else.

May 12, 2014

I like the app, but I wish they were a little more upfront about the installation of the liquid code, and the cost of it. The instructions are not very clear as to how to do it yourself, so really you are left with no other option but to pay the $50 to get them to do it for you.

unglued designs
United States
6 months using the app
February 20, 2020

This is a very good app.
The support was solid and helped me with the installation.
It is an application that can be used with confidence.

タイヤ・ホイールカンパニー
Japan
7 days using the app
February 6, 2014

Love this app for our jewellery customisation. Great instructional videos, easy to use, great support

Trilby Phoenix
Australia
5 months using the app
June 25, 2023

Great app and i express my heartfelt thanks to the support team, particularly Sanjay. This application has exceeded my expectations in terms of its functionality and ease of use.

Lamantina
United States
7 days using the app
Shop Circle replied June 26, 2023

Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.

Have a lovely day and all the best with your business,

Customer Success Team I Shop Circle

December 9, 2013

Great customer service...speedy response and eager to please. Thanks!

Shop Gh2
United States
7 days using the app
June 2, 2023

Very good App and fast implementation with the Bold expertise developer for all stores..

Thank you!

Extera
San Marino
7 days using the app
Shop Circle replied June 5, 2023

Thank you for your review and feedback! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success.
Should you need any help, feel free to reach us back.

Have a lovely day,
Customer Success Team I Shop Circle