Reviews (2,609)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customization capabilities, especially for products needing personalization like engravings. It's praised for its user-friendly interface and versatility, suitable for managing diverse product options. Merchants appreciate the responsive customer support, which offers custom coding help, enhancing usability. The app supports conditional logic and handles numerous product variants effectively, ensuring smooth integration with Shopify and reliable performance. Continuous updates improve compatibility and responsiveness, making it ideal for businesses focused on made-to-order products and complex configurations.
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I downloaded the app immediately after watching the intro video. My industry is very unique in how we serve our clients and requires a lot of customization. The features in this app will surely allow us to create the customization options that our customers need in order to have a more efficient and even fun ordering experience.
I got this and Customer Pricing, and Loyalty Points! I highly recommend investing in these apps. It'll make your life much easier! The support they offer is second to none as well!
Testing out this app - can't fully vouch for the app itself as I am testing it, but Nir's customer service was stupendous! He was able to help me from installing it to setting up my first conditional logic and ensuring it worked how I wanted. Thank you! Can't wait to keep testing it to see if it's what works best for my business!
Let me tell you - the customer service is exceptional! I used other apps that didn't work and then I got here. Customer rep Jeff answered any question I had, and very quickly I should add. I wasn't waiting 5 minutes in between each question for an answer, I got my answers in under 2 minutes and we were on for over an hour. He walked me through an entire product setup and I already have a product set up with less than a few hours invested into this customized! I can tell you compared to a certain other customizer I was using, this should get 6 stars not 5.
The customer service is next to none with Bold, they show great service and are on top of whatever issue or question I have. I would like to give a shout out to Abhi and Guri for addressing my problem right away today which has been a huge headache for a couple of weeks now. Thanks guys, keep it up!
Hello there! We really appreciate the kind words about our customer service team; we're so sorry you were facing the issue for so long, but we're glad that everything was able to be sorted out by our amazing specialists!
Please don't hesitate to reach out to us again if you run into anything else; we'd be more than happy to help you out again.
Omg, I just had the best customer support experience ever. Nir was a phenomenal support and helped me so much with organising how my products looked like. I heavily recommend!
I also have had help from Sukh, they were very helpful and I can't say a bad word. Thanks to them my webshop will work just fine!
Hi there, thank you so much for sharing your experience with our customer service team! We're so glad to hear you left the experience feeling so good, and that Nir was able to help with getting your products organized using Product Options.
Please let us know if you need any other assistance! :-)
It doesnt work how its supposed to and they have charged me for the service during my trial! I have requested 5 times to tech support that this be fixed and yet they do Nothing! 2 Months I have been waiting for them to fix this and all they do is message you back to say its fixed when you only have to look at my site to see it isnt fixed! They have cost me thousands of £ in lost business! The tech team could not care less! What a joke!!!!!
Hi there, I'm so sorry to hear about the lack of support and frustration you have experienced. Please know we're doing what we can to get in contact with you! We hope that over the phone or email we can clarify a few things, including making sure that you are refunded or credited appropriately. We've sent a couple of emails and will try once more to get in touch!
AWESOME APP!! I have just installed it and am testing it but it performs exactly as described and is the perfect solution to our shop. We do all personalized pet items and this is so easy to set up and a BIG time saver. They also helped me out installing the code for Ajax and did it in record time.
We have been using the app for a few months with our products having engraving options and we looked today and all of our engraving options were gone. The main point for the 1 star review is that you have to select all your products one by one for the options. you cant select entire groups of products which takes way too much time. If they fix it so you can select entire groups of products I will change my review to 5 stars. for now the app is useless.
Hi there, thank you for the feedback about our app. We're so sorry to hear that you ran into issues with the engraving options showing up on your products.
I saw that one of our product experts attempted to give you a call to discuss this better on Friday, however wasn't able to reach you. I was informed that by creating a collection of products that will have the engraving option on it, you can easily assign your options to that entire collection rather than selecting all products individually.
If you're able to, please respond to our latest email from our specialist, Nick, and let us know how we can better reach you! We'd love to be able to help you get Product Options working better - and more easily - on your store.
Amazing App!! It saved me prob over 50 hours bec my site has tons of diff options. The only prob is that it doesnt work with every theme so make sure your theme works with this app.
The idea of this app is great however it causes major issues at random times. The app support simply don't respond when it gets too hard. Save your money