Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

May 31, 2018

David at Bold was fantastic. I myself wasn't very clear about the issue I had but David managed to understand me and get the bottom of the issue. I couldn't fault him one bit. Thanks David.

The Print Room Leigh
United Kingdom
Over 5 years using the app
November 17, 2015

Exactly what I needed for a new mailbox with twelve color options for the outer shell and door (144 variants)! Very easy to use and efficient. I'm going to use it with my curbside mailbox to make the post and numbers product options. Should help drive sales! Awesome customer service too. Very satisfied!

Modbox
United States
Over 5 years using the app
September 12, 2017

Prompt attention to a self-made problem I was having.

Tactical Measure Custom Design
United States
Over 5 years using the app
May 8, 2023

This app has given us the option to offer more menu selections in our Shopify Store and we have been very happy. We did have one glitch with some old code and I was not able to fix it myself, I reached out to Bold Products Option customer support, there one of their staff Alina, had responded immediately and was there for me until the issues was quickly resolved. She even fixed some things with our code while she was in there. This was a great customer service experience for me. Thank you Alina and Bold Product Options!

Equicizer
United States
Over 5 years using the app
February 11, 2019

Had minimal difficulty. Was quick and relatively easy for a non computer geek. When I did have an issue I used the chat feature and Harpeet walked me thru the two major issues I was having in about 10mins. I dont have many items that involve customization but if you do, I really think this might be the way to go

SavoirFaire
United States
Over 5 years using the app
October 14, 2022

Although this app isn't the easiest one we use, it works perfectly for us and the customer service is fantastic. Specifically, Irfan was very helpful as we work to update our site to Shopify 2.0.

Helen Jon
United States
Over 5 years using the app
Shop Circle replied October 17, 2022

Thank you so much for your review. We are happy to hear that Irfan was there to help with your updates. Thank you for choosing Bold!

July 14, 2014

Great app, very useful. Also great tech support.

Brand In A Can
Australia
Over 5 years using the app
December 13, 2019

Good app. Helpful customer service. Would recommend this app to anyone wanting to add extra product options

TiScrubs
United States
Over 5 years using the app
Shop Circle replied December 14, 2019

Hello there! We appreciate the recommendation, and we're glad that you're enjoying the app to add additional options to your scrubs. Love the colour selection you offer!

Please let us know if we can help you with anything else.

December 10, 2018

Bold Product Options provides us with the ability to customize - and upsell - options to our products at safeguardian.com. Additionally, we love the flexibility to add check boxes and customer info boxes when additional information is needed. Takes a bit of time to understand how it works (creating options and then assign them to products or product groups but our experience is that Bold offers EXCELLENT support. Highly recommended!

SafeGuardian, LLC
United States
Over 5 years using the app
Edited October 3, 2018

Updating: 10/3/18 Since I wrote my original review (below) in 2014 I've had the occasion to reach out to Bold for support. Today, I needed some help and was lucky enough to get Rifat on chat from the Bold Customer Success Team. I hope his manager knows what a gem he is! Rifat is the best example of someone who delivers a great customer experience. I could tell he cared about solving my problem. Bold cares enough about their customers to hire great people like Rifat, which is why I will continue to be a customer and highly recommend them to others!
-------------------------- THANK YOU !! -----------------------

The app is great! The time saving is beyond awesome! Makes it so much easier to get everything loaded and most importantly easy for my customers to order. The customer service that they provide is awesome!! They are prompt, super friendly & go over and above to make sure you are happy. I can't say enough about their outstanding service!!

Hope

sugarsidewalk
United States
Over 5 years using the app