Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

October 14, 2022

Although this app isn't the easiest one we use, it works perfectly for us and the customer service is fantastic. Specifically, Irfan was very helpful as we work to update our site to Shopify 2.0.

Helen Jon
United States
Over 5 years using the app
Shop Circle replied October 17, 2022

Thank you so much for your review. We are happy to hear that Irfan was there to help with your updates. Thank you for choosing Bold!

July 14, 2014

Great app, very useful. Also great tech support.

Brand In A Can
Australia
Over 5 years using the app
December 13, 2019

Good app. Helpful customer service. Would recommend this app to anyone wanting to add extra product options

TiScrubs
United States
Over 5 years using the app
Shop Circle replied December 14, 2019

Hello there! We appreciate the recommendation, and we're glad that you're enjoying the app to add additional options to your scrubs. Love the colour selection you offer!

Please let us know if we can help you with anything else.

December 10, 2018

Bold Product Options provides us with the ability to customize - and upsell - options to our products at safeguardian.com. Additionally, we love the flexibility to add check boxes and customer info boxes when additional information is needed. Takes a bit of time to understand how it works (creating options and then assign them to products or product groups but our experience is that Bold offers EXCELLENT support. Highly recommended!

SafeGuardian, LLC
United States
Over 5 years using the app
Edited October 3, 2018

Updating: 10/3/18 Since I wrote my original review (below) in 2014 I've had the occasion to reach out to Bold for support. Today, I needed some help and was lucky enough to get Rifat on chat from the Bold Customer Success Team. I hope his manager knows what a gem he is! Rifat is the best example of someone who delivers a great customer experience. I could tell he cared about solving my problem. Bold cares enough about their customers to hire great people like Rifat, which is why I will continue to be a customer and highly recommend them to others!
-------------------------- THANK YOU !! -----------------------

The app is great! The time saving is beyond awesome! Makes it so much easier to get everything loaded and most importantly easy for my customers to order. The customer service that they provide is awesome!! They are prompt, super friendly & go over and above to make sure you are happy. I can't say enough about their outstanding service!!

Hope

sugarsidewalk
United States
Over 5 years using the app
March 15, 2023

An absolutely great app that include options that SHOULD be included in Shopify. Always quick responsive support. A must have app if you need custom options on your products.

Spinnywhoosh Graphics
United States
Over 5 years using the app
June 26, 2017

Amazing app, great service, that's everything you need as a customer.

Duffler
Sweden
Over 5 years using the app
July 30, 2021

Great app, Support staff is great as well. Alina has helped me tremendously with our site.
Thanks again!

Adventure Depot
United States
Over 5 years using the app
Shop Circle replied August 3, 2021

Appreciate the kind words. Kudos have been passed along to Alina. Thanks for choosing Bold.

August 9, 2023

App is easy to use, works great for monogram options etc. and customer service is exceptional with quick resolves! Would definitely recommend this app!

K&K's Giving Tree
United States
Over 5 years using the app
November 30, 2020

Essential for allowing us to offer badminton racket customisation. Best app for this on the app store. Support is top tear too. Camila was very helpful getting my setup up and running.

Badminton HQ
United Kingdom
Over 5 years using the app
Shop Circle replied December 10, 2020

Thank you so much for the amazing review! Love to see that product options is helping your customers customize their rackets. So thrilled to hear Camila was offering great support. Wishing you all the best.