Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

Edited February 15, 2023

We had this app on our older version of our site, and it worked well -- but when we moved to 2.0, we noticed that it wasn't compatible at the time. We searched for an alternative, and tried 5 other apps but none of them were able to do what Bold was able to do for us originally. We reached out to the team about it, and they were able to do a manual install on our new 2.0 site. They even were able to go in and make some tweaks that allowed for even better functionality.

So far, it's working perfectly! Shoutout to Ahmed for being so great with communicating with me and the prompt updates to the app! :)

Vanitiesdepot Com
United States
About 5 years using the app
November 5, 2023

Haris was very prompt and helpful. Great to work with.

Miss Lillie Children's Boutique
United States
Almost 5 years using the app
April 1, 2022

Great app! and even greater support! Shout out to Jeff for helping me implement bold with the new Dawn theme.

Trusted Tech Team
United States
About 5 years using the app
Shop Circle replied April 6, 2022

Thank you so much for the review! We are always happy to help. :)

October 12, 2023

Thanks for your help with ensuring a smooth transition of the app for a template update. Fast, helpful and efficient Customer Service.

Cool Flo
United Kingdom
About 5 years using the app
Shop Circle replied October 24, 2023

Hi there,

We are thrilled to hear you had a positive experience with our customer service team during your template update transition! It's fantastic to know that you found our team to be fast, helpful, and efficient.

Your kind words greatly motivate us to continue providing excellent support for our Bold Product Options app. We believe in quick and helpful service to ensure smooth operation of your online store.

Please don't hesitate to reach out if you have any more queries or need further assistance. Your feedback and satisfaction are very important to us.

Best wishes,
The Shop Circle Team

September 18, 2019

Wouldnt have a business without this app! Really hoping that they catch up and over take the competitors with a live preivew and live image preview app.. Don't really want to pay for it privately for them to just realease it to everyone for $30 a month.. see it in action live on our personalised jewellery store www.annalise.co.uk

Annalise Jewellery
United Kingdom
About 5 years using the app
Shop Circle replied September 19, 2019

Hi there, thank you so much for the review! Were so glad that you're loving our app; personalization is so important when it comes to sensitive jewellery such as what you're selling, which is absolutely beautiful by the way.

Thank you as well for your feedback about features! I'll be sure to share that with our developers and hopefully we can see that come to fruition in the near future. :-)

Edited February 28, 2023

I've been using BOLD product options for over 6 years. It's an integral part of running our personalized anniversary gifts business. We have very complex options and tons of different products that include if/then conditional logic. It is ALL possible with this app! Honestly if it weren't for this app, I'd probably have to pay thousands to get a custom website developed, and would dread that.

The customer service is superb. I have contacted them over 25 times over the years and they are very helpful. Most recently, the agent over live chat fixed 2 custom code tweaks for me in less than 10 mins!

Paper Anniversary
United States
About 5 years using the app
June 24, 2020

Have been using the app for a while. I had some issues that I needed to address and Rony was great at walking me through and getting everything back up to speed.

Benchmark FR
United States
About 5 years using the app
Edited March 18, 2020

I installed this app excited to add additional custom options to our store. I was disappointed at first because the options did not match well with my store's theme. I was also frustrated with working with their chat customer service. I was asking them to help me figure out how to change the look of the options to match my theme. The person I was chatting with was not very helpful and kept referring me to change the display settings. Thankfully they referred me to someone else, David, who had more knowledge about fixing the cosmetic issue of having the options match my website. Thank you, David, for helping me, I am now very happy that the options look more seamless with the branding and look of our online store.

-Update
Priyanka was very helpful and answered my requests very quickly and accurately.

Princess Bride Diamond
United States
About 5 years using the app
Edited September 18, 2018

We make semi-custom clothing and our basic shirt comes in more than 3000 options. This app is one of the only reasons we are able to use Shopify. Also, since our products are made to order, it is imperative that we are able to export orders to our database as well as Shopify POS - including all the options. This was the ONLY app we could find that allowed us to do so. (Using Xporter by eShopAdmin - they work perfectly together!)

My only suggestions would be to enable me to to duplicate an entire Option Set because I have some products that have a single difference from another product and I had to set up a new Set from the beginning. You can add more than one product to the same Option Set if all the options are the same.

They did the install and have been very responsive to questions. Do not be put off by the price! It truly is the best Options app out there.

ClergyImage
United States
About 5 years using the app
July 3, 2023

Easy to use the app and very customizable. I've had issues with other apps being too complicated and not streamlined well enough. The customer service is great and Mrunal really helped me out.

God of Gaming
United States
About 5 years using the app
Shop Circle replied July 4, 2023

Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer.

Our support team is always here and ready to assist you!

All the best,
Customer Success Team I Shop Circle