Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

November 24, 2017

This is a great app, but most importantly the customer service is outstanding. I highly recommend Bold Commerce. Thank you.

My Favourite Printer
Australia
Almost 3 years using the app
Edited January 5, 2017

It took a little while to get help from support but they have been very helpful fixing some issues for me.

Soothingwalls
United States
Almost 3 years using the app
November 26, 2014

Cargo Bike King is a pure eCommerce site the addition of Bold Apps has allowed us to refine our product offerings of bikes, motors and battery combinations. Without this refinement product choices would be confusing and conversions would be lost. This application is essential to any site selling products, and could be modified for services. I would add that their service has been reliable, and in our book that makes them exceptional.

Cargo Bike King
United States
Almost 3 years using the app
December 11, 2019

Camila was super duper helpful! Also love the app it's helped me out a ton. Would definitely recommend to any Shopify owner.

Vaped Canada
Canada
Almost 3 years using the app
Shop Circle replied December 11, 2019

Hello there! We're glad to hear that Camila was able to help you out with what you needed, and that you've been enjoying Product Options. :-)

We really appreciate the recommendation, thank you! Please don't hesitate to reach out if you need anything else.

June 8, 2015

This app is exactly what we needed.
The team at Bold were so helpful - I did needed to contact the support team for some advice, the response came quickly and solved my issue
We are not web developers so we needed something very simple and thats what we got!
All my products on my website need to be personalised and this app does the job. I would be happy to recommend this app.

Nametape Express
United Kingdom
Almost 3 years using the app
April 21, 2021

The product meets our needs. Some difficulties to configure it but I could count on the help of the support. More importantly, the support is excellent. Quick response, they really listen. They have provided a quick and efficient solution every time! And they are very nice. Thanks to Mona and Alina and all the other team members for your kindness and efficiency!

Bella Vita
France
Almost 3 years using the app
Shop Circle replied April 21, 2021

Thank you for your kind review. It is always our mission to meet customer expectations and we are so happy that Mona and Alina were both there to provide you with excellent support. We appreciate the trust you've placed in us, thanks for choosing Bold!

April 18, 2016

Product Options by Bold Commerce is a fantastic product and the support from bold is fantastic! The Product Options app has greatly improved our customers ordering experience. Well done Bold!

Allthings3d
Australia
Almost 3 years using the app
March 8, 2021

I highly recommend this app to create options on your site. Alina gave us superb help in any customization. Communication was always clear and she also gave us some helpful tips to optimizing the process. Thank you again! Now our site looks perfect.

SHUTTLEBUILT
United States
Almost 3 years using the app
Shop Circle replied March 11, 2021

Thank you for your review. We are so happy that Alina was able to help you, your site looks fantastic! Thank you for the recommendation!

Edited October 29, 2019

Nir answered my questions quick and efficiently and was very friendly. Thank you - Brilliant service.

Love The Mug
Ireland
Almost 3 years using the app
Shop Circle replied October 30, 2019

Thanks so much for the review; we're glad to hear that our support team was able to get you a quick answer to your question! We strive to offer top-notch support, and are glad to hear that you received it. Please let us know if we can help with anything else. :-)

December 31, 2019

We've been using Options for years. Although it's not the easiest to set up, the functionality is close to limitless. The support team is usually very efficient and good at what they do.

Cap and Gown Direct
United States
Almost 3 years using the app
Shop Circle replied January 2, 2020

Hello there! We're glad to hear that you've been enjoying our app for so long. We appreciate the feedback about the setup of Options; we're always looking for ways to improve our apps. However, we're glad to hear that you've been able to successfully set your options up in order to offer a vast amount of customizations to your customers, and use our customer support when needed!