Reviews (2,606)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customization capabilities, especially for products needing personalization like engravings. It's praised for its user-friendly interface and versatility, suitable for managing diverse product options. Merchants appreciate the responsive customer support, which offers custom coding help, enhancing usability. The app supports conditional logic and handles numerous product variants effectively, ensuring smooth integration with Shopify and reliable performance. Continuous updates improve compatibility and responsiveness, making it ideal for businesses focused on made-to-order products and complex configurations.

September 17, 2015

This app did take a couple of days to perfect (appearance wise) on my website. It wasn't something I could fix myself so I did have to wait on support to get me through some minor appearance issues. But the support team was quick to get back with me and they fixed my problems right away.

I do recommend this app, but just be prepared to possibly need some support with certain themes. Until now, I can finally offer my customers an "add a chain" option directly on each product page instead of having to create numerous variants by including different length chains in the prices in the main drop down menu. Much easier for my customers! And a great opportunity to upset to your customers!

Cristyscollection
United States
Over 2 years using the app
Edited July 27, 2021

I had trouble syncing my website to some options I added to the products page, and being a not-so-tech-savvy person, I had my issues. I reached out to Bold Product live chat, and I got connected within minutes with a nice gentleman name Ryan. He pointed out where I should fix my errors, confirmed that the conditions I created were all correct; and all I needed to do was to wait for the sync to complete and the products will be ready on my website. He was very patient with me the whole time, which I really appreciate. The website is running smoothly again! Thank you, Ryan!

Chester Mox
United States
Over 2 years using the app
Shop Circle replied July 28, 2021

Thank you for the review. We are so happy that Ryan was there to help you! Thank you for choosing Bold.

Edited December 28, 2017

Top notch customer service from Shubhneet! Whoot whoot! I wish every company was as friendly and competent with their service as this one. I had three separate issues, one was resolved with chat, the other two a few hours to fix. Shubhneet knew exactly what was causing the issues and handled it like a boss.

Just Scott
United States
Over 2 years using the app
June 27, 2016

This app helped solve an issue for a site I was building and did everything the client was asking for. Easy setup, use and if you have any issues, they have amazing support personnel like Tamer that can help.

American Fire Fighter
United States
Over 2 years using the app
March 25, 2014

This app has been a lifesaver! We were able to do some really custom product modifications for a client. I even had the Bold Apps developers customize it further for me, and it's awesome. Worth it!!

Dress Mavens
Canada
Over 2 years using the app
October 30, 2019

Excellent app works flawlessly and very easy to customize in the app. The team at Bold is very responsive and helped install the plug-in within 24 hours for us.

Venom Motorsports USA
United States
Over 2 years using the app
Shop Circle replied October 31, 2019

Hello there; thanks so much for the review! We're happy to hear that our app is working flawlessly for you, and that our team has been able to provide you with the top-notch service we strive for. Please let us know if we can assist with anything else!

September 21, 2017

We couldn't run our site without this wonderful app. It's so clever & versatile, and even with a hugely complicated personalisation system like ours it was a breeze to set up. We recently had a billing query and Paul went above and beyond to help out. During setup phase the tech team were super helpful too. Couldn't recommend this app more. Thanks so much Bold!

Malgardee
United Kingdom
Over 2 years using the app
May 4, 2016

Great app... does just what I need... easy to use, and great customer support!

Mike Martin Fabrications
United States
Over 2 years using the app
Edited July 3, 2020

Edit: Use the app on two of my stores now and plan to use it on two more that I am working on. Always prompt, great, customer service. One of the reps, Raphael, solved my latest install request quickly and to my satisfaction.

Great app with lots of customization. Helpful staff and prompt responses to all requests. I tried other apps out there and as they almost have the same features Bold seems to be on top of things and will respond quickly whenever I have a question or modification request.

SwapUSA
United States
Over 2 years using the app
June 26, 2023

Jeff was extremely helpful and patient with me as I figured out how to use the app for my Shopify site. Not only did we resolve my issues, but he also showed me different ways to troubleshoot and use the app effectively. Thank you, Jeff!

CBH Shop
United States
Over 2 years using the app
Shop Circle replied June 26, 2023

Wow, you made our day!! We are always happy to hear these words of encouragement. It's our pleasure to know that our app and support team fulfilled your expectations 🎉. Thanks for trusting us.

We are always here to help 24/7!

All the best,
Customer Success Team I Shop Circle