Reviews (2,614)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

Edited December 28, 2017

Top notch customer service from Shubhneet! Whoot whoot! I wish every company was as friendly and competent with their service as this one. I had three separate issues, one was resolved with chat, the other two a few hours to fix. Shubhneet knew exactly what was causing the issues and handled it like a boss.

Just Scott
United States
Over 2 years using the app
June 27, 2016

This app helped solve an issue for a site I was building and did everything the client was asking for. Easy setup, use and if you have any issues, they have amazing support personnel like Tamer that can help.

American Fire Fighter
United States
Over 2 years using the app
March 25, 2014

This app has been a lifesaver! We were able to do some really custom product modifications for a client. I even had the Bold Apps developers customize it further for me, and it's awesome. Worth it!!

Dress Mavens
Canada
Over 2 years using the app
October 30, 2019

Excellent app works flawlessly and very easy to customize in the app. The team at Bold is very responsive and helped install the plug-in within 24 hours for us.

Venom Motorsports USA
United States
Over 2 years using the app
Shop Circle replied October 31, 2019

Hello there; thanks so much for the review! We're happy to hear that our app is working flawlessly for you, and that our team has been able to provide you with the top-notch service we strive for. Please let us know if we can assist with anything else!

September 21, 2017

We couldn't run our site without this wonderful app. It's so clever & versatile, and even with a hugely complicated personalisation system like ours it was a breeze to set up. We recently had a billing query and Paul went above and beyond to help out. During setup phase the tech team were super helpful too. Couldn't recommend this app more. Thanks so much Bold!

Malgardee
United Kingdom
Over 2 years using the app
May 4, 2016

Great app... does just what I need... easy to use, and great customer support!

Mike Martin Fabrications
United States
Over 2 years using the app
Edited July 3, 2020

Edit: Use the app on two of my stores now and plan to use it on two more that I am working on. Always prompt, great, customer service. One of the reps, Raphael, solved my latest install request quickly and to my satisfaction.

Great app with lots of customization. Helpful staff and prompt responses to all requests. I tried other apps out there and as they almost have the same features Bold seems to be on top of things and will respond quickly whenever I have a question or modification request.

SwapUSA
United States
Over 2 years using the app
June 26, 2023

Jeff was extremely helpful and patient with me as I figured out how to use the app for my Shopify site. Not only did we resolve my issues, but he also showed me different ways to troubleshoot and use the app effectively. Thank you, Jeff!

CBH Shop
United States
Over 2 years using the app
Shop Circle replied June 26, 2023

Wow, you made our day!! We are always happy to hear these words of encouragement. It's our pleasure to know that our app and support team fulfilled your expectations 🎉. Thanks for trusting us.

We are always here to help 24/7!

All the best,
Customer Success Team I Shop Circle

January 2, 2020

Great customer service! Really enjoy the app and it does exactly what it needs to while being easy to operate on the back end. I had an issue with the installation of the app on my website and Nirav went above and beyond to help me solve the problem very quickly and efficiently.

Poppy & Co.
United States
Over 2 years using the app
Shop Circle replied January 3, 2020

Hello there! We're so sorry you ran into an issue with the installation, but we're so glad to hear that Nirav was able to work with you to get everything sorted so that you could begin to use the app. :-)

We're really happy to hear that you're enjoying the app as well! Please don't hesitate to reach out if there's anything else we can help you with.

May 10, 2018

Does exactly what is says it will do. Relatively easy to use, but their support is great if you have any questions or get stuck. Highly recommend! I use the premium version and it has been great!!

Security Hardware Store
United States
Over 2 years using the app